AIDI Account Decommissioning and Data Retention

Learn how to request AIDI account decommissioning, understand data deletion behavior, retention policies, and applicable SLAs.

Harness AIDI provides a controlled, auditable process for decommissioning the AIDI service on a Harness account. This ensures that customer data is removed securely, with full transparency and regulatory compliance.

This documentation walks you through how to request decommissioning an AIDI account, what happens during the decommissioning process, AIDI data retention and deletion policies, and applicable SLAs and customer responsibilities.

This page is intended for cybersecurity teams, compliance reviewers, and administrators responsible for managing the AIDI account lifecycle.

Decommission an AIDI account

SEI account decommissioning is a manual, request-driven process performed by the Harness AIDI Engineering team to ensure data integrity, ownership validation, and regulatory compliance.

Customers typically request decommissioning when consolidating multiple AIDI instances or retiring unused or test/sandbox environments.

To request AIDI account decommissioning, submit a ticket with Harness Support and include the following details:

• Account Identifier: Harness Account ID and AIDI project name(s).

• Confirmation Statement: Explicit approval to delete the AIDI service and all associated data.

• Requested Deletion Date: Optional. Defaults to the standard SLA window of up to 30 days from the date the request is received.

• Point of Contact: For verification and closure.

Once the request is received:

1. The AIDI Engineering team validates account ownership and confirms the request.

2. The AIDI Engineering team performs the decommissioning, which includes:

   • Disabling data ingestion

   • Removing integration secrets, webhook listeners, and internal connections

   • Deleting AIDI data objects (issues, commits, build and deploy events, metrics, identities, and snapshots)

   • Removing dashboards, insights, configuration artifacts, and account metadata

3. A confirmation is sent to the customer once the process is complete.

Data retention for SEI

Harness AIDI retains all customer data indefinitely by default unless an explicit deletion request is submitted.

Partial data retention is not supported unless explicitly requested and formally approved.

Data deletion is permanent and irreversible. Once deletion is confirmed and executed, the data cannot be recovered.

Data is deleted only when a customer requests AIDI service decommissioning or a customer requests data deletion without decommissioning (rare but supported).

When a deletion request is processed, the following data is permanently removed:

• All ingested data (issues, SCM events, CI/CD events, incident data)

• All computed insights (metrics, timelines, DORA metrics, DevOps metrics, correlations)

• All configuration artifacts (profiles, dashboards, mappings, teams, collections)

• All access tokens and connection metadata

FAQs

Does Harness AIDI automatically delete customer data after a set period?

No. Harness AIDI retains data indefinitely unless a formal deletion or decommissioning request is submitted.

Can I export my Harness AIDI data before deletion?

Yes. Customers can export available datasets using existing Harness AIDI export capabilities or public APIs before deletion.

Does decommissioning affect other Harness modules?

No. Only the AIDI service and its associated data are removed. Other Harness modules remain unaffected.

Can I schedule deletion for a future date?

Yes. Include the preferred deletion date in your support ticket.