ServiceNow Integration

Configure ServiceNow integration for Harness AI SRE to receive ITSM event notifications.

Configure ServiceNow integration to receive ITSM event notifications in Harness AI SRE.

Overview

ServiceNow provides:

• Incident management: Track ServiceNow incidents

• Change management: Monitor change requests

• Problem management: Receive problem ticket notifications

• Service catalog: Track service requests

• CMDB events: Configuration item change notifications

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Set up ServiceNow integration

To connect ServiceNow to Harness AI SRE, complete these steps:

1. Navigate to Integrations in the main menu

2. Click New Integration

3. Select ServiceNow from the template options

4. Enter a name and generate an ID

5. Copy the generated webhook URL

6. In your ServiceNow instance, configure a business rule or outbound REST message pointing to the copied URL

7. Configure payload mapping to match ServiceNow incident fields to Harness AI SRE fields

8. Set up route alerts to route and filter incoming ServiceNow events

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Next steps

• Route alerts: Route ServiceNow alerts to the right destinations.

• Ingest alerts overview: View other integrations.