Harness SLO Integration

Configure Harness SLO integration for Harness AI SRE to receive service level objective violation alerts.

Configure Harness SLO integration to receive service level objective violation alerts in Harness AI SRE.

Overview

Harness SLO provides:

• Error budget alerts: Automated notifications when error budgets are depleted

• SLO violation tracking: Monitor error budget remaining percentage and minutes

• Burn rate monitoring: Track error budget consumption rate

• Service correlation: Link alerts to monitored services and SLOs

• Cross-module integration: Connect Service Reliability Management with AI SRE

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Set up Harness SLO integration

Step 1: Create webhook integration in AI SRE

Create the webhook endpoint in Harness AI SRE:

1. Navigate to Integrations in the main menu.

2. Click New Integration.

3. Select Harness SLO from the template options under Alert type.

4. Enter a name for the integration.

5. Click Save to generate the webhook endpoint.

6. Copy the generated webhook URL from the integration configuration page.

Step 2: Configure SLO notification rule in SRM

Configure the notification rule in Service Reliability Management to send alerts to the webhook:

1. In your Harness account, navigate to Service Reliability > SLOs.

2. Select the SLO for which you want to send alerts to AI SRE.

3. In the Error Budget Policy section, click + New Notification Rule.

4. Enter a name for the notification rule, then click Continue.

5. Configure the condition that should trigger the alert:

   • Error Budget remaining percentage: Alert when remaining budget reaches a threshold

   • Error Budget remaining minutes: Alert when remaining minutes depletes to a specific value

   • Error budget Burn rate is above: Alert when burn rate exceeds a threshold

6. In the Notification Method dropdown, select Webhook.

7. Paste the webhook URL copied from AI SRE in Step 1.

8. Click Test to verify the integration.

9. Click Save, then enable the notification rule.

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Example alert payload

{
  "title": "Harness Incident Response",
  "description": "The remaining minutes for the error budget of SLO measure-p95-latency-for-cartservice-boutique-app are critically low under project matt_dev, in organization default.",
  "fields": [
    {
      "label": "SLO Status",
      "value": "Error Budget Remaining Minutes Critically Low"
    },
    {
      "label": "Account ID",
      "value": "y5XRnxw5TZ2S3S2hJnv6pQ"
    },
    {
      "label": "Account Name",
      "value": "Abhinav - Kitchen Sink License"
    },
    {
      "label": "Organization ID",
      "value": "default"
    },
    {
      "label": "Project ID",
      "value": "matt_dev"
    },
    {
      "label": "SLO URL",
      "value": "https://app.harness.io/ng/account/y5XRnxw5TZ2S3S2hJnv6pQ/module/ir/orgs/default/projects/matt_dev/slos/measurep95latencyforcartserviceboutiqueapp"
    },
    {
      "label": "SLO ID",
      "value": "measurep95latencyforcartserviceboutiqueapp"
    },
    {
      "label": "SLO Name",
      "value": "measure-p95-latency-for-cartservice-boutique-app"
    },
    {
      "label": "Incident Unix Timestamp",
      "value": "1738954696"
    },
    {
      "label": "Incident Time",
      "value": "Incident detected at Fri Feb 07 18:58:16 Z 2025"
    }
  ]
}

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Mapped alert fields

The following fields are extracted from Harness SLO alerts:

• Title: Alert summary from the SLO notification

• Description: Detailed message about the error budget status

• SLO Status: Current state of the error budget

• Account Information: Account ID and name

• Organization and Project: Context for the SLO

• SLO URL: Direct link to the SLO details in Harness

• SLO Identifier: Unique identifier and name for the SLO

• Timestamp: Unix timestamp and human-readable time of detection

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Use cases

Error budget depletion

Configure alerts when error budgets reach critical thresholds to proactively address service reliability issues before SLO violations occur.

Burn rate detection

Set up alerts based on error budget burn rate to detect anomalies in service health and respond before budgets are exhausted.

Multi-service correlation

Combine SLO violation alerts with other monitoring data in AI SRE to identify cascading failures across dependent services.

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Next steps

• Go to Composite SLO to create SLOs based on user journeys.

• Go to Route Alerts to route Harness SLO alerts.

• Go to Ingest Alerts Overview to view other integrations.