> For the complete documentation index, see [llms.txt](https://developer.harness.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.harness.io/ai-sre/ai-sre-for-administrators.md).

# AI SRE for Administrators

- [Get Started](https://developer.harness.io/ai-sre/ai-sre-for-administrators/get-started.md)
- [AI SRE Onboarding Guide for Administrators](https://developer.harness.io/ai-sre/ai-sre-for-administrators/get-started/overview.md): How administrators set up AI SRE for their team.
- [Integrate Your First Tool](https://developer.harness.io/ai-sre/ai-sre-for-administrators/get-started/integrate-tools.md): Connect collaboration and monitoring tools.
- [Set Up Your First Incident Type](https://developer.harness.io/ai-sre/ai-sre-for-administrators/get-started/setup-incident-types.md): Standardize your incident response with reusable classifications.
- [Configure Your First Webhook](https://developer.harness.io/ai-sre/ai-sre-for-administrators/get-started/configure-webhooks.md): Enable external tools to automatically create alerts and incidents in AI SRE.
- [Create Your First Runbook](https://developer.harness.io/ai-sre/ai-sre-for-administrators/get-started/create-runbooks.md): Automate incident response actions and provide step-by-step guidance for responders.
- [Create Your First Dynamic Content](https://developer.harness.io/ai-sre/ai-sre-for-administrators/get-started/expression-languages.md): Build dynamic content with CEL and Mustache expression languages.
- [Set Up Incident Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-incident-management.md)
- [Incident Overview](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-incident-management/incidents.md): Incident management, including creation, workflows, and best practices.
- [Configure Incident Fields](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-incident-management/incident-fields.md): Add and customize the fields captured on every incident.
- [Configure Incident Types](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-incident-management/incident-types.md): Standardize incident classification and response procedures.
- [Automate Incident Response with Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-incident-management/incident-workflows.md): Drive incidents to resolution with runbooks and triggers.
- [Configure Incident Types](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-incident-management/incident-templates.md): Create and manage reusable incident templates.
- [Configure Severity and Priority Labels](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-incident-management/severities-priorities.md): Define severity and priority labels for your organization.
- [Configure Status Updates and Service Subscribers](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-incident-management/status-updates.md): Send automated stakeholder updates based on service subscriptions.
- [Set Up Alert Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management.md)
- [Alert Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/overview.md): Receive, route, and respond to alerts from monitoring systems.
- [Ingest Alerts](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks.md)
- [Ingest Alerts](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/overview.md): Configure webhooks to receive alerts from any monitoring system or custom application.
- [Browse Webhook Templates](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates.md)
- [Browse Webhook Templates](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/overview.md): Pre-configured webhook templates for popular monitoring, CI/CD, and ITSM tools with field mappings already configured.
- [Monitoring & Observability](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring.md)
- [AlertSite Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/alertsite.md): Receive website and API monitoring alerts.
- [BigPanda Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/bigpanda.md): Receive aggregated and correlated alerts.
- [Datadog Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/datadog.md): Receive monitoring and APM alerts.
- [Dynatrace Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/dynatrace.md): Receive problem detection and monitoring alerts.
- [Grafana Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/grafana.md): Receive unified alerting from any data source.
- [Grafana Incident Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/grafana-incident.md): Receive incident management alerts.
- [Harness SLO Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/harness-slo.md): Receive SLO violation alerts.
- [Lacework Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/lacework.md): Receive cloud security alerts.
- [New Relic Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/new-relic.md): Receive NRQL alerts and APM monitoring.
- [Opsgenie Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/opsgenie.md): Receive incident management alerts.
- [PagerDuty Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/pagerduty.md): Receive incident management alerts.
- [Prometheus AlertManager Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/prometheus.md): Receive cloud-native monitoring alerts.
- [Sentry Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/sentry.md): Receive error tracking and performance monitoring alerts.
- [CI/CD & Development](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cicd.md)
- [Bitbucket Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cicd/bitbucket.md): Receive repository event notifications.
- [GitHub Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cicd/github.md): Receive repository event notifications.
- [GitLab Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cicd/gitlab.md): Receive repository and pipeline event notifications.
- [Octopus Deploy Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cicd/octopus-deploy.md): Receive deployment event notifications.
- [Travis CI Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cicd/travis-ci.md): Receive build and deployment notifications.
- [Cloud Platforms](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cloud.md)
- [AWS CloudWatch Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cloud/aws-cloudwatch.md): Receive metric alarms and monitoring alerts.
- [ITSM & Ticketing](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/itsm.md)
- [Jira Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/itsm/jira.md): Receive issue tracking notifications.
- [ServiceNow Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/itsm/servicenow.md): Receive ITSM event notifications.
- [Create a Webhook](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/create-webhook.md): Receive alerts from any monitoring system.
- [Use Mustache Templates in Webhooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/use-mustache-webhooks.md): Map webhook payload fields with Mustache templates.
- [Use CEL Expressions in Webhooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/use-cel-webhooks.md): Filter and conditionally map webhook payloads with CEL expressions.
- [Set Up External Systems](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides.md)
- [Configure External Systems to Send Webhooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/overview.md): Configure external monitoring tools, CI/CD systems, and cloud platforms to send webhooks to AI SRE.
- [Monitoring & Observability](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring.md)
- [Datadog Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/datadog.md): Send monitor alerts through webhooks.
- [Dynatrace Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/dynatrace.md): Send problem notifications through webhooks.
- [Grafana Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/grafana.md): Send unified alerting through webhooks.
- [New Relic Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/new-relic.md): Send alert conditions through webhooks.
- [OpsGenie Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/opsgenie.md): Send alerts through webhooks.
- [PagerDuty Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/pagerduty.md): Send incident alerts through webhooks.
- [Prometheus AlertManager Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/prometheus.md): Send Alertmanager alerts through webhooks.
- [Splunk Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/splunk.md): Send alerts through webhooks.
- [CI/CD & Development](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/cicd.md)
- [GitHub Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/cicd/github.md): Send repository events through webhooks.
- [GitLab Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/cicd/gitlab.md): Send repository and pipeline events through webhooks.
- [Cloud Platforms](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/cloud.md)
- [AWS CloudWatch Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/cloud/aws-cloudwatch.md): Send metric alarms through an SNS webhook.
- [Route Alerts](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/alert-rules.md)
- [Route Alerts](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/alert-rules/overview.md): Configure alert rules to route, filter, and enrich incoming alerts.
- [Create an Alert Rule](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/alert-rules/create-alert-rule.md): Route, filter, and enrich incoming alerts with rules.
- [Use CEL Expressions in Alert Rules](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/alert-rules/use-cel-alert-rules.md): Write dynamic routing conditions with CEL expressions.
- [Set Up Runbook Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management.md)
- [Runbook Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/runbooks.md): Automate incident response with integrations for communication, remediation, and monitoring.
- [Create Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/create-runbook.md): Build, configure, and deploy automated runbooks for incident response.
- [Configure Workflows](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/workflows.md)
- [Configure Runbook Workflows](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/workflows/overview.md): Use incident fields in runbook workflows for dynamic, context-aware automation with Mustache templates and CEL expressions.
- [Use System Fields in Runbook Actions](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/workflows/use-system-fields-in-runbook-actions.md): Reference built-in incident and alert data in runbook actions.
- [Use CEL Expressions in Runbook Actions](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/workflows/use-cel-runbook-actions.md): Add conditional logic and transformations to runbook actions with inline CEL.
- [Use Mustache Templates in Runbook Actions](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/workflows/use-mustache-runbook-actions.md): Insert dynamic incident data into runbook actions with Mustache templates.
- [Best Practices](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/workflows/best-practices.md): Use incident fields effectively in runbook actions.
- [Common Use Cases](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/workflows/common-use-cases.md): Real-world examples of incident fields in runbook actions.
- [Configure Triggers](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/triggers.md)
- [Runbook Triggers Overview](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/triggers/overview.md): Configure triggers for automated runbook execution based on incidents, alerts, and key events.
- [Create Runbook Triggers](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/triggers/create-trigger.md): Define the conditions that start a runbook automatically.
- [Use CEL Expressions in Runbook Triggers](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/triggers/use-cel-triggers.md): Use CEL expressions to write dynamic trigger conditions for runbooks.
- [Trigger on Key Events](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/triggers/key-events.md): Run runbooks in response to incident lifecycle events.
- [Best Practices](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/triggers/advanced-scenarios.md): Advanced trigger configurations for complex runbook automation.
- [Troubleshooting Triggers](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/triggers/troubleshooting.md): Common issues and solutions for runbook triggers.
- [Configure Runbook Inputs & Outputs](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/configure-inputs-outputs.md): Pass incident and alert context into and out of your runbooks.
- [Integrate External Tools](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations.md)
- [Runbook Integrations Overview](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/overview.md): Configure third-party integrations for runbook actions.
- [Collaboration Tools](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/collaboration.md)
- [Google Chat Integration for Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/collaboration/google-chat.md): Post incident updates to chat spaces from runbooks.
- [Microsoft Teams Integration for Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/collaboration/teams.md): Create channels and post incident updates from runbooks.
- [Slack Integration for Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/collaboration/slack.md): Post messages, create channels, and run commands from runbooks.
- [Zoom Integration for Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/collaboration/zoom.md): Create incident bridge meetings from runbooks.
- [Incident Management & On-Call](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/incident-management.md)
- [OpsGenie Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/incident-management/opsgenie.md): Acknowledge alerts and add responders from runbooks.
- [PagerDuty Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/incident-management/pagerduty.md): Create incidents, page responders, and manage schedules from runbooks.
- [xMatters Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/incident-management/xmatters.md): Synchronize on-call schedules for responder lookup.
- [Ticketing & Documentation](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/ticketing.md)
- [Confluence Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/ticketing/confluence.md): Create and update documentation pages from runbooks.
- [Jira Actions for Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/ticketing/jira.md): Create and update tickets from runbooks with dynamic field mapping.
- [ServiceNow Integration for Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/ticketing/servicenow.md): Create records and synchronize incidents bidirectionally from runbooks.
- [Source Control](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/source-control.md)
- [GitHub Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/source-control/github.md): Create issues, comment on pull requests, and list commits from runbooks.
- [Harness Pipelines Integration for Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/source-control/harness-pipelines.md): Run remediation and deployment pipelines from runbooks.
- [Set Up Integration Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management.md)
- [Set Up Integration Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/index.md): Connect monitoring, CI/CD, ticketing, communication, and on-call tools through webhooks, connectors, and native integrations.
- [Monitoring and Observability](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring.md)
- [AlertSite Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/alertsite.md): Ingest monitoring alerts through a webhook to open and enrich incidents.
- [AWS CloudWatch Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/aws-cloudwatch.md): Ingest metric alarms through an SNS webhook to open and enrich incidents.
- [BigPanda Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/bigpanda.md): Ingest aggregated alerts through a webhook to open and enrich incidents.
- [Datadog Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/datadog.md): Ingest monitor alerts through a webhook to open and enrich incidents.
- [Dynatrace Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/dynatrace.md): Ingest problem notifications through a webhook to open and enrich incidents.
- [Grafana Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/grafana.md): Ingest alerts through a webhook to open and enrich incidents.
- [Grafana Incident Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/grafana-incident.md): Ingest incident events through a webhook to open and enrich incidents.
- [Harness SLO Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/harness-slo.md): Ingest SLO violation alerts to open and enrich incidents.
- [Lacework Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/lacework.md): Ingest security alerts through a webhook to open and enrich incidents.
- [New Relic Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/new-relic.md): Ingest alert conditions through a webhook to open and enrich incidents.
- [Prometheus Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/prometheus.md): Ingest Alertmanager alerts through a webhook to open and enrich incidents.
- [Sentry Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/sentry.md): Ingest issue alerts through a webhook to open and enrich incidents.
- [Splunk Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/splunk.md): Ingest alerts through a webhook to open and enrich incidents.
- [CI/CD and Change Sources](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change.md)
- [Bitbucket Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/bitbucket.md): Ingest pull requests as a source of change correlated to incidents.
- [CircleCI Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/circleci.md): Send build and deploy data as a source of change correlated to incidents.
- [GitHub Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/github.md): Ingest pull requests and build and deploy data as change sources, and run pull request actions from runbooks.
- [GitLab Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/gitlab.md): Send CI/CD build and deploy data as a source of change correlated to incidents.
- [Harness Code Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/harness-code.md): Ingest pull requests as a source of change automatically, with no connector required.
- [Harness Pipelines Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/harness-pipelines.md): Send build and deploy data as a source of change, and trigger pipelines from runbooks.
- [Jenkins Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/jenkins.md): Send build and deploy data as a source of change correlated to incidents.
- [Octopus Deploy Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/octopus-deploy.md): Send deployment data as a source of change correlated to incidents.
- [Terraform Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/terraform.md): Send apply events as deployment data correlated to incidents.
- [Travis CI Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/travis-ci.md): Send build and deploy data as a source of change correlated to incidents.
- [Ticketing and ITSM](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/ticketing-itsm.md)
- [Confluence Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/ticketing-itsm/confluence.md): Create and update pages from runbooks.
- [Jira Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/ticketing-itsm/jira.md): Ingest deployments as a source of change and automate ticket actions from runbooks.
- [Jira Service Management Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/ticketing-itsm/jira-service-management.md): Create alerts from runbooks.
- [ServiceNow Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/ticketing-itsm/servicenow.md): Ingest change records as a source of change and automate ticket actions from runbooks.
- [Communication](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/communication.md)
- [Google Chat Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/communication/google-chat.md): Post incident updates and collaborate in chat spaces from runbooks.
- [Microsoft Teams Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/communication/microsoft-teams.md): Post incident messages and collaborate in channels from runbooks.
- [Slack Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/communication/slack.md): Post updates, run commands, and collaborate on incidents from runbooks.
- [Zoom Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/communication/zoom.md): Create meetings and conference bridges from runbooks.
- [On-Call and Escalation](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/oncall.md)
- [OpsGenie Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/oncall/opsgenie.md): Sync on-call schedules, ingest alerts, and page responders from runbooks.
- [PagerDuty Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/oncall/pagerduty.md): Sync on-call schedules, ingest alerts, and page responders from runbooks.
- [xMatters Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/oncall/xmatters.md): Sync on-call schedules to identify responders during an incident.
- [Set Up On-Call Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management.md)
- [Overview](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/oncall.md): Administrator guide for setting up on-call management, including schedules, escalation policies, route alerts, and team configuration.
- [Integrate with the Service Directory](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/integrate-service-directory.md): Connect Harness CD services to the AI SRE on-call system for automatic service-to-team mapping.
- [Configure On-Call Schedules](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/create-oncall-schedules.md): Build rotation patterns, overrides, and external schedule imports.
- [Configure Escalation Policies](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/define-escalation-policies.md): Ensure incidents always reach a responder with multi-level escalation.
- [Route Alerts](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/configure-alert-rules.md): Page the correct on-call team automatically when monitoring alerts fire.
- [Configure On-Call Teams and Routing](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/manage-teams-and-notifications.md): Set up User Groups as teams, assign service ownership, and configure notifications.
- [Configure Service Paging Webhooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/service-paging-webhook.md): Trigger on-call notifications from external tools via HTTP POST or email.
- [Integrate External Tools](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/integrations.md)
- [On-Call Integrations Overview](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/integrations/overview.md): Synchronize on-call schedules, escalation policies, and user information from external tools to AI SRE.
- [PagerDuty Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/integrations/pagerduty.md): Synchronize on-call schedules, escalation policies, and user information.
- [OpsGenie Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/integrations/opsgenie.md): Synchronize on-call schedules, escalation policies, and user information.
- [xMatters Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/integrations/xmatters.md): Synchronize on-call schedules, escalation policies, and user information.
- [Configure Notification Fallback](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/notification-fallback.md): Reach responders via SMS, push, voice, email, or Slack when primary channels fail.
- [Set Up Change Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management.md)
- [Change Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/change.md): Track code changes that impact your incidents using the Deploy Change Investigator.
- [Set up Deploy Change Investigator](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/deploy-change-investigator.md): Connect builds, deployments, and code changes to understand what changed during incidents.
- [Configure Sources of Change](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources.md)
- [Configure Sources of Change](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/overview.md): Configure your CI/CD tools to send build and deployment webhooks to the Deploy Change Investigator
- [Configure Bitbucket for pull request ingestion](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/bitbucket.md): Ingest merged pull requests as a source-control change source
- [Configure CircleCI for Deploy Change Investigator](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/circleci.md): Send build and deployment webhooks to track changes
- [Configure GitHub for pull request ingestion](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/github.md): Ingest merged pull requests as a source-control change source
- [Configure GitHub Actions for Deploy Change Investigator](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/github-actions.md): Send build and deployment webhooks from your workflows
- [Configure GitLab CI for Deploy Change Investigator](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/gitlab-ci.md): Send build and deployment webhooks to track changes
- [Configure Harness Code for pull request ingestion](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/harness-code.md): Ingested automatically as a source-control change source, with no connector setup required
- [Configure Jenkins for Deploy Change Investigator](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/jenkins.md): Send build and deployment webhooks from your pipelines
- [Configure Jira for Deploy Change Investigator](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/jira.md): Track issue deployments by sending webhooks on status transitions
- [Configure ServiceNow change records as a change source](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/servicenow.md): Change records are ingested automatically once a connector exists, with no separate setup
- [Configure Terraform for Deploy Change Investigator](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/terraform.md): Send infrastructure changes as deployment webhooks to track them