> For the complete documentation index, see [llms.txt](https://developer.harness.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.harness.io/ai-sre/ai-sre-for-administrators.md).

# AI SRE for Administrators

- [Get Started](https://developer.harness.io/ai-sre/ai-sre-for-administrators/get-started.md): Onboard AI SRE as an administrator: integrate tools, set up incident types, webhooks, and your first runbook
- [AI SRE Onboarding Guide for Administrators](https://developer.harness.io/ai-sre/ai-sre-for-administrators/get-started/overview.md): Walk through the prerequisites and setup steps admins need to configure alert detection, automated workflows, and response in Harness AI SRE.
- [Integrate Your First Tool](https://developer.harness.io/ai-sre/ai-sre-for-administrators/get-started/integrate-tools.md): Connect Slack and monitoring tools like Datadog or New Relic to Harness AI SRE for real-time detection and team coordination.
- [Set Up Your First Incident Type](https://developer.harness.io/ai-sre/ai-sre-for-administrators/get-started/setup-incident-types.md): Define incident types with severity levels and custom fields so your teams classify and route incidents consistently.
- [Configure Your First Webhook](https://developer.harness.io/ai-sre/ai-sre-for-administrators/get-started/configure-webhooks.md): Connect a monitoring tool to Harness AI SRE by creating a webhook integration and picking a pre-built template for the alert type.
- [Create Your First Runbook](https://developer.harness.io/ai-sre/ai-sre-for-administrators/get-started/create-runbooks.md): Build a runbook that automates response actions and walks responders through each step of an incident.
- [Create Your First Dynamic Content](https://developer.harness.io/ai-sre/ai-sre-for-administrators/get-started/expression-languages.md): Compare CEL and Mustache, the two expression languages Harness AI SRE uses for conditional logic versus simple variable substitution.
- [Set Up Incident Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-incident-management.md): Configure incident types, fields, severities, status updates, and automated response workflows
- [Incident Overview](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-incident-management/incidents.md): Track incidents from detection through resolution with automated workflows, escalation, and post-mortems in one system instead of stitching together separate tools.
- [Configure Incident Fields](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-incident-management/incident-fields.md): Define required and custom incident fields, including severity, with validation rules that carry through to Jira and other integrations.
- [Configure Incident Types](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-incident-management/incident-types.md): Classify incidents by type to apply the right custom fields, escalation paths, and runbooks automatically instead of configuring each incident by hand.
- [Automate Incident Response with Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-incident-management/incident-workflows.md): Automate incident response with runbooks and triggers that route alerts, notify on-call teams, and take action across Slack, Jira, ServiceNow, and PagerDuty.
- [Configure Incident Types](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-incident-management/incident-templates.md): Configure incident types with custom fields, form layouts, and pinned runbooks so responders start from a consistent, pre-built incident structure.
- [Configure Severity and Priority Labels](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-incident-management/severities-priorities.md): Rename severity and priority labels to match your team's terminology without breaking existing integrations, APIs, or historical data.
- [Configure Status Updates and Service Subscribers](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-incident-management/status-updates.md): Let incident commanders broadcast status updates to stakeholders automatically, based on which services are impacted, without pulling them into the war room.
- [Set Up Alert Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management.md): Set up alert ingestion, webhook templates, and alert rules so monitoring tools can create and route alerts in AI SRE
- [Alert Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/overview.md): Receive alerts from 25+ monitoring tools with pre-built webhook templates, then route, enrich, and automate response with runbooks.
- [Ingest Alerts](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks.md): Ingest alerts into AI SRE with webhooks, pre-built templates, and guides for connecting external systems
- [Ingest Alerts](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/overview.md): Send alerts to Harness AI SRE from any system that can make an HTTP request, with field mapping for any JSON payload shape instead of a fixed integration list. Configure webhooks to receive alerts fro
- [Browse Webhook Templates](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates.md): Browse pre-built webhook payload templates for monitoring, CI/CD, cloud, and ITSM tools
- [Browse Webhook Templates](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/overview.md): Browse pre-built webhook templates for monitoring, CI/CD, and ITSM tools, each with field mappings already configured. Pre-configured webhook templates for popular monitoring, CI/CD, and ITSM tools wi
- [Monitoring & Observability](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring.md): Webhook templates for monitoring tools such as Datadog, PagerDuty, Prometheus, and Grafana
- [AlertSite Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/alertsite.md): Configure AlertSite to send website and API uptime alerts to Harness AI SRE through a webhook.
- [BigPanda Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/bigpanda.md): Configure BigPanda to forward its correlated, deduplicated alerts to Harness AI SRE through a webhook.
- [Datadog Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/datadog.md): Configure a Datadog monitor to send alert notifications to Harness AI SRE through a webhook.
- [Dynatrace Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/dynatrace.md): Configure Dynatrace to send problem detection alerts to Harness AI SRE through a webhook.
- [Grafana Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/grafana.md): Configure Grafana unified alerting to send alerts from any connected data source to Harness AI SRE through a webhook.
- [Grafana Incident Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/grafana-incident.md): Configure Grafana Incident to send incident lifecycle notifications to Harness AI SRE through a webhook.
- [Harness SLO Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/harness-slo.md): Connect Harness SLO to send error budget and burn rate alerts straight into AI SRE incidents.
- [Lacework Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/lacework.md): Connect Lacework to route cloud security and compliance alerts into AI SRE incidents.
- [New Relic Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/new-relic.md): Connect New Relic to send NRQL alerts and APM signals into AI SRE incidents.
- [Opsgenie Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/opsgenie.md): Connect Opsgenie to forward alert and escalation data into AI SRE incidents.
- [PagerDuty Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/pagerduty.md): Connect PagerDuty to sync incidents, on-call schedules, and escalation policies with AI SRE.
- [Prometheus AlertManager Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/prometheus.md): Connect Prometheus AlertManager to forward PromQL alerts and metric labels into AI SRE incidents.
- [Sentry Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/sentry.md): Connect Sentry to send error tracking and performance alerts into AI SRE incidents.
- [CI/CD & Development](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cicd.md): Webhook templates for CI/CD tools including GitHub, GitLab, Bitbucket, Travis CI, and Octopus Deploy
- [Bitbucket Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cicd/bitbucket.md): Configure a Bitbucket webhook to send push, pull request, and pipeline events to Harness AI SRE.
- [GitHub Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cicd/github.md): Configure a GitHub webhook to send push, pull request, deployment, and Actions workflow events to Harness AI SRE.
- [GitLab Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cicd/gitlab.md): Configure a GitLab webhook to send push, merge request, and CI/CD pipeline events to Harness AI SRE.
- [Octopus Deploy Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cicd/octopus-deploy.md): Configure Octopus Deploy to send deployment, release, and runbook execution events to Harness AI SRE through a webhook.
- [Travis CI Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cicd/travis-ci.md): Configure Travis CI to send build, test, and deployment status notifications to Harness AI SRE through a webhook.
- [Cloud Platforms](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cloud.md): Webhook templates for cloud platforms, including AWS CloudWatch alert payloads
- [AWS CloudWatch Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cloud/aws-cloudwatch.md): Configure AWS CloudWatch to send metric and composite alarm notifications to Harness AI SRE through a webhook.
- [ITSM & Ticketing](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/itsm.md): Webhook templates for ITSM and ticketing tools such as Jira and ServiceNow
- [Jira Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/itsm/jira.md): Configure Jira to send issue, sprint, and status change notifications to Harness AI SRE through a webhook.
- [ServiceNow Integration Webhook Template](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/itsm/servicenow.md): Configure ServiceNow to send incident, change, and problem record notifications to Harness AI SRE through a webhook.
- [Create a Webhook](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/create-webhook.md): Create a webhook using a pre-built template for a supported tool, or map fields manually for a custom alert source.
- [Use Mustache Templates in Webhooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/use-mustache-webhooks.md): Use Mustache templates to map webhook payload fields into AI SRE alert fields after a webhook is accepted.
- [Use CEL Expressions in Webhooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/use-cel-webhooks.md): Use CEL expressions to filter incoming webhooks and route them to different incident types based on payload content.
- [Set Up External Systems](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides.md): Configure external monitoring, CI/CD, and cloud tools to send webhooks into AI SRE
- [Configure External Systems to Send Webhooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/overview.md): Step-by-step guides for connecting monitoring tools, CI/CD systems, and cloud platforms to Harness AI SRE through webhooks. Configure external monitoring tools, CI/CD systems, and cloud platforms to s
- [Monitoring & Observability](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring.md): Connect monitoring and observability tools such as Datadog, Grafana, and New Relic to AI SRE webhooks
- [Datadog Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/datadog.md): Configure a Datadog monitor to send webhook notifications into Harness AI SRE when an alert triggers.
- [Dynatrace Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/dynatrace.md): Configure Dynatrace to send webhook notifications into Harness AI SRE when a problem is detected.
- [Grafana Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/grafana.md): Configure a Grafana Unified Alerting contact point to send webhook notifications into Harness AI SRE when alerts fire.
- [New Relic Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/new-relic.md): Configure a New Relic Applied Intelligence workflow to send webhook notifications into Harness AI SRE when an issue is created or updated.
- [OpsGenie Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/opsgenie.md): Configure an Opsgenie outgoing webhook to send alert create, update, and close events into Harness AI SRE.
- [PagerDuty Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/pagerduty.md): Configure a PagerDuty V3 or extension webhook to send incident create, update, and resolve events into Harness AI SRE.
- [Prometheus AlertManager Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/prometheus.md): Configure Prometheus AlertManager to route firing alerts to Harness AI SRE through a webhook receiver.
- [Splunk Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/splunk.md): Configure a Splunk alert action to send search results to Harness AI SRE through a webhook.
- [CI/CD & Development](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/cicd.md): Connect CI/CD tools such as GitHub and GitLab so pipeline events create alerts in AI SRE
- [GitHub Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/cicd/github.md): Configure a GitHub repository webhook to send deployment, release, and security alert events into Harness AI SRE.
- [GitLab Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/cicd/gitlab.md): Configure a GitLab project or group webhook to send pipeline, deployment, and security alert events into Harness AI SRE.
- [Cloud Platforms](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/cloud.md): Connect cloud monitoring platforms such as AWS CloudWatch to send alerts into AI SRE
- [AWS CloudWatch Integration Guide](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/cloud/aws-cloudwatch.md): Route AWS CloudWatch alarms into Harness AI SRE through an SNS topic with an HTTPS webhook subscription.
- [Route Alerts](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/alert-rules.md): Route and enrich incoming alerts with alert rules that match conditions and trigger runbooks or incidents
- [Route Alerts](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/alert-rules/overview.md): See how alert rules map alerts to incidents, trigger on-call paging, and attach runbooks, using visual or CEL-based conditions.
- [Create an Alert Rule](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/alert-rules/create-alert-rule.md): Create an alert rule that filters incoming alerts with field-based or CEL conditions and decides when to open an incident.
- [Use CEL Expressions in Alert Rules](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/alert-rules/use-cel-alert-rules.md): Use CEL expressions to write regex matching, multi-value checks, and complex boolean logic into alert rule conditions.
- [Set Up Runbook Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management.md): Create and manage automated runbooks, triggers, workflows, and tool integrations for incident response
- [Runbook Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/runbooks.md): Runbooks let AI SRE execute real remediation and communication actions during an incident, not just display a static checklist. Automate incident response with integrations for communication, remediat
- [Create Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/create-runbook.md): Build and deploy automated runbooks that execute response actions during an incident, not just static playbook templates.
- [Configure Workflows](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/workflows.md): Configure runbook workflow actions with Mustache, CEL, and system field references
- [Configure Runbook Workflows](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/workflows/overview.md): Reference incident and alert data in runbook actions with Mustache variables and CEL expressions for context-aware automation. Use incident fields in runbook workflows for dynamic, context-aware autom
- [Use System Fields in Runbook Actions](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/workflows/use-system-fields-in-runbook-actions.md): Reference built-in incident and alert fields, like severity, status, and service, in runbook actions.
- [Use CEL Expressions in Runbook Actions](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/workflows/use-cel-runbook-actions.md): Write CEL expressions in runbook actions for conditional logic, calculations, and regex matching beyond simple variable substitution.
- [Use Mustache Templates in Runbook Actions](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/workflows/use-mustache-runbook-actions.md): Insert incident, alert, and action-output fields into runbook actions with Mustache variable syntax.
- [Best Practices](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/workflows/best-practices.md): Use the data picker and test mode to catch typos and missing values before incident fields break a runbook action.
- [Common Use Cases](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/workflows/common-use-cases.md): See worked examples of routing notifications and branching runbooks by service using incident field data.
- [Configure Triggers](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/triggers.md): Configure runbook triggers that start automation from alerts, incidents, and key events
- [Runbook Triggers Overview](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/triggers/overview.md): Configure rule-based or CEL-expression triggers that fire runbooks automatically on incidents, alerts, and key events. Configure triggers for automated runbook execution based on incidents, alerts, an
- [Create Runbook Triggers](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/triggers/create-trigger.md): Walk through the trigger wizard to define the conditions that start a runbook automatically from an incident.
- [Use CEL Expressions in Runbook Triggers](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/triggers/use-cel-triggers.md): Write CEL expressions for trigger conditions that go beyond simple field matching, gated behind the IR\_CEL\_CONDITIONS flag.
- [Trigger on Key Events](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/triggers/key-events.md): Trigger runbooks automatically on incident lifecycle key events, mapping event data straight into runbook input variables.
- [Best Practices](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/triggers/advanced-scenarios.md): Design trigger conditions that avoid false positives, prevent overlapping runbooks, and stay easy to manage as automation scales.
- [Troubleshooting Triggers](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/triggers/troubleshooting.md): Fix common trigger problems, including severity conditions that need string values instead of numeric comparison operators.
- [Configure Runbook Inputs & Outputs](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/configure-inputs-outputs.md): Pass incident fields, including custom incident-type fields, into your runbook's data picker so actions can reference live alert context.
- [Integrate External Tools](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations.md): Connect collaboration, ticketing, on-call, and source-control tools to runbook actions
- [Runbook Integrations Overview](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/overview.md): See which collaboration, incident management, ticketing, and source control tools AI SRE runbooks can call directly during an incident.
- [Collaboration Tools](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/collaboration.md): Use Slack, Microsoft Teams, Zoom, and Google Chat actions inside AI SRE runbooks
- [Google Chat Integration for Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/collaboration/google-chat.md): Connect Google Chat at the org level so runbooks can post incident notifications and updates directly to your spaces.
- [Microsoft Teams Integration for Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/collaboration/teams.md): Connect Microsoft Teams at the project level so runbooks can create incident channels, schedule meetings, and post updates.
- [Slack Integration for Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/collaboration/slack.md): Connect Slack at the org level so runbooks can post messages, create incident channels, and manage threaded updates automatically.
- [Zoom Integration for Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/collaboration/zoom.md): Connect Zoom to AI SRE runbooks to open incident bridges, schedule follow-up meetings, and manage participant access automatically.
- [Incident Management & On-Call](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/incident-management.md): Use PagerDuty, Opsgenie, and related on-call actions inside AI SRE runbooks
- [OpsGenie Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/incident-management/opsgenie.md): Automate OpsGenie alert creation, acknowledgment, and on-call paging directly from AI SRE runbook actions.
- [PagerDuty Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/incident-management/pagerduty.md): Automate PagerDuty incident creation, escalation, and on-call schedule updates from AI SRE runbook actions.
- [xMatters Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/incident-management/xmatters.md): Import xMatters on-call schedules and escalation policies into AI SRE. xMatters supports schedule sync only, not runbook actions.
- [Ticketing & Documentation](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/ticketing.md): Use Jira, ServiceNow, and Confluence actions inside AI SRE runbooks
- [Confluence Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/ticketing/confluence.md): Automate Confluence postmortem pages and knowledge base updates directly from AI SRE runbook actions.
- [Jira Actions for Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/ticketing/jira.md): Create and update Jira issues from AI SRE runbooks, with custom fields discovered and mapped automatically from your project.
- [ServiceNow Integration for Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/ticketing/servicenow.md): Sync incidents bidirectionally between AI SRE and ServiceNow, creating and updating records as an incident progresses.
- [Source Control](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/source-control.md): Use GitHub and Harness Pipeline actions inside AI SRE runbooks
- [GitHub Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/source-control/github.md): Automate GitHub pull request creation and tracking from AI SRE runbooks to link code fixes back to an incident.
- [Harness Pipelines Integration for Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/source-control/harness-pipelines.md): Trigger Harness Pipelines for rollbacks, scaling, or diagnostics directly from an AI SRE runbook during incident response.
- [Set Up Integration Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management.md): Connect monitoring, CI/CD, communication, ticketing, and on-call tools to Harness AI SRE
- [Set Up Integration Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/index.md): Connect AI SRE to the monitoring, CI/CD, ticketing, communication, and on-call tools you already run, so alerts and changes flow into one incident platform instead of a dozen point tools.
- [Monitoring and Observability](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring.md): Integrate monitoring and observability tools so alerts and signals reach AI SRE
- [AlertSite Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/alertsite.md): Ingest AlertSite synthetic and API monitoring alerts through a webhook to open and enrich incidents.
- [AWS CloudWatch Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/aws-cloudwatch.md): Ingest AWS CloudWatch alarms through an Amazon SNS webhook to open and enrich incidents.
- [BigPanda Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/bigpanda.md): Ingest BigPanda correlated alerts through a webhook to open and enrich incidents.
- [Datadog Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/datadog.md): Ingest Datadog monitor alerts through a webhook to open and enrich incidents.
- [Dynatrace Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/dynatrace.md): Ingest Dynatrace problem notifications through a webhook to open and enrich incidents.
- [Grafana Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/grafana.md): Ingest Grafana alert notifications through a webhook to open and enrich incidents.
- [Grafana Incident Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/grafana-incident.md): Ingest Grafana Incident events through a webhook, reading incident title, ID, and severity to open and enrich incidents.
- [Harness SLO Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/harness-slo.md): Ingest Harness SRM SLO error budget breaches natively to open and enrich incidents, no webhook required.
- [Lacework Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/lacework.md): Ingest Lacework cloud security alerts through a webhook to open and enrich incidents.
- [New Relic Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/new-relic.md): Ingest New Relic alert conditions through a webhook to open and enrich incidents.
- [Prometheus Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/prometheus.md): Ingest Prometheus alerts through Alertmanager's webhook receiver to open and enrich incidents.
- [Sentry Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/sentry.md): Ingest Sentry issue alerts through a webhook to open and enrich incidents.
- [Splunk Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/monitoring/splunk.md): Ingest Splunk alert actions through a webhook to open and enrich incidents.
- [CI/CD and Change Sources](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change.md): Integrate CI/CD and change sources such as GitHub, Jenkins, and Terraform with AI SRE
- [Bitbucket Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/bitbucket.md): Poll Bitbucket Cloud for merged pull requests and correlate them with incidents during investigation; Bitbucket Data Center and Server are not supported.
- [CircleCI Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/circleci.md): Send build and deploy webhooks from CircleCI workflows to AI SRE so they can be correlated with incidents during investigation.
- [GitHub Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/github.md): Ingest GitHub pull requests and build and deploy events as change data, and let GitHub alert webhooks create or update incidents automatically. Ingest pull requests and build and deploy data as change
- [GitLab Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/gitlab.md): Send GitLab CI build and deploy data as change data, and forward GitLab alerts to create or update incidents automatically. Send CI/CD build and deploy data as a source of change correlated to inciden
- [Harness Code Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/harness-code.md): Ingest Harness Code pull requests as change data automatically since it is native to the platform, with no external connector to configure. Ingest pull requests as a source of change automatically, wi
- [Harness Pipelines Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/harness-pipelines.md): Send Harness Pipelines build and deploy data as native change data, and trigger pipelines from runbooks to automate remediation steps. Send build and deploy data as a source of change, and trigger pip
- [Jenkins Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/jenkins.md): Send build and deploy webhooks from Jenkins pipelines using shell scripts so AI SRE can correlate them with active incidents.
- [Octopus Deploy Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/octopus-deploy.md): Send deployment webhooks from Octopus Deploy to AI SRE so releases can be correlated with active incidents during investigation.
- [Terraform Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/terraform.md): Send Terraform apply events to AI SRE as deployment data so infrastructure changes can be correlated with active incidents.
- [Travis CI Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/cicd-change/travis-ci.md): Send build and deploy webhooks from Travis CI to AI SRE so they can be correlated with active incidents during investigation.
- [Ticketing and ITSM](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/ticketing-itsm.md): Integrate Jira, ServiceNow, Confluence, and Jira Service Management with AI SRE
- [Confluence Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/ticketing-itsm/confluence.md): Create or update Confluence pages from AI SRE runbooks to keep incident records and postmortems current.
- [Jira Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/ticketing-itsm/jira.md): Track Jira deployments as a change signal and let runbooks create, update, and comment on tickets during incident response. Ingest deployments as a source of change and automate ticket actions from ru
- [Jira Service Management Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/ticketing-itsm/jira-service-management.md): Connect Jira Service Management so runbooks create JSM alerts that route through your team's existing on-call workflows.
- [ServiceNow Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/ticketing-itsm/servicenow.md): Ingest ServiceNow change records to correlate with incidents and let runbooks create, update, and resolve ServiceNow tickets. Ingest change records as a source of change and automate ticket actions fr
- [Communication](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/communication.md): Integrate Slack, Microsoft Teams, Zoom, and Google Chat for incident collaboration
- [Google Chat Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/communication/google-chat.md): Link Google Chat spaces to incidents for two-way collaboration, capturing messages in the incident timeline and posting runbook notifications back.
- [Microsoft Teams Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/communication/microsoft-teams.md): Collaborate on incidents in Microsoft Teams and post messages or create meetings from AI SRE runbooks.
- [Slack Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/communication/slack.md): Collaborate on incidents in Slack, run /harness commands, and post updates or manage channels from runbooks.
- [Zoom Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/communication/zoom.md): Create, manage, and end Zoom meetings and conference bridges directly from AI SRE runbooks.
- [On-Call and Escalation](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/oncall.md): Integrate on-call and escalation tools such as PagerDuty, Opsgenie, and xMatters
- [OpsGenie Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/oncall/opsgenie.md): Sync OpsGenie on-call schedules, ingest alerts through a webhook, and create alerts or add responders from runbooks.
- [PagerDuty Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/oncall/pagerduty.md): Sync PagerDuty on-call schedules, ingest alerts through a webhook, and create incidents or add responders from runbooks.
- [xMatters Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/oncall/xmatters.md): Sync xMatters on-call schedules and rotations to identify the current responder for an incident.
- [Set Up On-Call Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management.md): Set up on-call schedules, escalation policies, alert routing, and notification fallback
- [Overview](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/oncall.md): Set up on-call management end to end, from service directory, schedules, escalation policies, alert routing, to notification channels.
- [Integrate with the Service Directory](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/integrate-service-directory.md): Sync Harness CD services into the AI SRE service directory so on-call routing stays current with your deployment topology automatically.
- [Configure On-Call Schedules](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/create-oncall-schedules.md): Build on-call rotation schedules with overrides and time zones, or import existing schedules from PagerDuty, OpsGenie, or xMatters.
- [Configure Escalation Policies](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/define-escalation-policies.md): Set up multi-level escalation chains with timeouts and retries so a page always reaches someone, even if the primary responder misses it.
- [Route Alerts](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/configure-alert-rules.md): Match monitoring alerts to the right on-call team and escalation policy automatically based on rules you define.
- [Configure On-Call Teams and Routing](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/manage-teams-and-notifications.md): Use Harness User Groups as on-call teams, assign service ownership and escalation policies, and set personal notification preferences.
- [Configure Service Paging Webhooks](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/service-paging-webhook.md): Let any monitoring tool or legacy system page a service directly by HTTP POST or email, no separate alert integration required.
- [Integrate External Tools](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/integrations.md): Connect external on-call tools such as PagerDuty, Opsgenie, and xMatters to AI SRE
- [On-Call Integrations Overview](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/integrations/overview.md): Import schedules, escalation policies, and user details from PagerDuty, OpsGenie, or xMatters instead of rebuilding your on-call setup from scratch.
- [PagerDuty Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/integrations/pagerduty.md): Import your PagerDuty schedules, escalation policies, teams, and user contact details into AI SRE to keep on-call configurations in sync.
- [OpsGenie Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/integrations/opsgenie.md): Import your OpsGenie schedules, escalation chains, teams, and user contact details into AI SRE to keep on-call configurations in sync.
- [xMatters Integration](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/integrations/xmatters.md): Import your xMatters on-call groups, schedules, teams, and user contact details into AI SRE to keep configurations in sync.
- [Configure Notification Fallback](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/notification-fallback.md): Automatically retry SMS, push, voice, email, or Slack when a primary notification channel fails, so on-call responders are still reached.
- [Set Up Change Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management.md): Set up change tracking and the Deploy Change Investigator so deployments and PRs inform incident response
- [Change Management](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/change.md): See what code, config, and infrastructure changed before an incident. Most incident tools show alerts, not the deploys and PRs behind them. Track code changes that impact your incidents using the Depl
- [Set up Deploy Change Investigator](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/deploy-change-investigator.md): Connect builds, deploys, and pull requests so AI SRE can pinpoint what changed when an incident starts. Most on-call tools alert you but do not map the change that caused it. Connect builds, deploymen
- [Configure Sources of Change](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources.md): Configure CI/CD and ticketing sources that feed change events into AI SRE
- [Configure Sources of Change](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/overview.md): Connect CI/CD tools and change systems so AI SRE can correlate builds, deploys, and infrastructure changes with incidents. Configure your CI/CD tools to send build and deployment webhooks to the Deplo
- [Configure Bitbucket for pull request ingestion](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/bitbucket.md): Connect Bitbucket Cloud so AI SRE polls the API for merged pull requests and links them to builds and deployments.
- [Configure CircleCI for Deploy Change Investigator](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/circleci.md): Add webhook steps to CircleCI workflows to send build and deployment data to the Deploy Change Investigator.
- [Configure GitHub for pull request ingestion](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/github.md): Connect a GitHub connector so AI SRE polls the API for merged pull requests and links them to builds and deployments.
- [Configure GitHub Actions for Deploy Change Investigator](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/github-actions.md): Add webhook steps to GitHub Actions workflows to send build and deployment data to the Deploy Change Investigator.
- [Configure GitLab CI for Deploy Change Investigator](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/gitlab-ci.md): Add webhook jobs to GitLab CI/CD pipelines to send build and deployment data to the Deploy Change Investigator.
- [Configure Harness Code for pull request ingestion](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/harness-code.md): Harness Code pull requests are ingested automatically, no connector or webhook setup needed. Ingested automatically as a source-control change source, with no connector setup required
- [Configure Jenkins for Deploy Change Investigator](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/jenkins.md): Add curl-based shell scripts to Jenkins pipelines to send build and deployment data to the Deploy Change Investigator.
- [Configure Jira for Deploy Change Investigator](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/jira.md): Set up a Jira automation rule to send a deployment webhook when issues transition to a deployed status.
- [Configure ServiceNow change records as a change source](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/servicenow.md): ServiceNow change records ingest automatically through your existing connector, correlated with incidents by the RCA Change Agent with no extra setup. Change records are ingested automatically once a
- [Configure Terraform for Deploy Change Investigator](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-change-management/sources/terraform.md): Send Terraform apply events as deployment webhooks from your CI/CD pipeline or a local-exec provisioner so AI SRE can track infrastructure changes.