> For the complete documentation index, see [llms.txt](https://developer.harness.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.harness.io/ai-sre/ai-sre-for-administrators/get-started/setup-incident-types.md).

# Set Up Your First Incident Type

Standardize your incident response with reusable classifications.

Define incident types for your teams to standardize your response process by defining severity levels, response teams, and escalation procedures.

### Before you begin <a href="#before-you-begin" id="before-you-begin"></a>

* **AI SRE access:** A Harness project with AI SRE enabled. Go to the [AI SRE onboarding guide](/ai-sre/ai-sre-for-administrators/get-started/overview.md) to review prerequisites.
* **Response process:** A clear idea of the severity levels and required fields your teams use to classify incidents.

### Create incident types <a href="#create-incident-types" id="create-incident-types"></a>

{% tabs %}
{% tab title="Step by Step" %}

#### Create an incident type <a href="#create-an-incident-type" id="create-an-incident-type"></a>

To create an incident type:

1. Navigate to **Incidents**
2. Click on **Incident Types**
3. Click on **Create Incident Type**
4. Fill details in the form with the incident type information
5. Click on **Save**

#### Configure incident fields <a href="#configure-incident-fields" id="configure-incident-fields"></a>

Once the incident type is created, you can configure the incident fields:

1. Check the **Default Fields** and **Custom fields**, and update them as per the requirements
2. Click on the **edit icon** to check the default fields
3. You can set **Optional fields** as **Required**
4. Click on **Save**

#### Add custom fields <a href="#add-custom-fields" id="add-custom-fields"></a>

Click on **Add Custom Field** to add any extra fields as part of the incident creation form:

1. Fill in the details of the additional field
2. Hit **Save**

#### Configure the creation form <a href="#configure-the-creation-form" id="configure-the-creation-form"></a>

Click on **Creation Form**:

1. By default, you will have a creation form for the selected fields from the left pane
2. Click on the **checkbox** to add any more fields to the form as per your requirements

#### Test your incident type <a href="#test-your-incident-type" id="test-your-incident-type"></a>

Test your incident type:

1. Fill in the details of the incident in text fields
2. Type or fill from the dropdown options
3. Click on **Create** to make a new incident of the new incident type
4. Hit **Save** from the top right

#### Add runbooks (optional) <a href="#add-runbooks-optional" id="add-runbooks-optional"></a>

Additionally, you can add **runbooks** to your incident type for automated response workflows.
{% endtab %}

{% tab title="Interactive Guide" %}
{% embed url="<https://app.tango.us/app/embed/50543ebc-97c8-4b92-86c2-bc19cd4fc230?skipCover=true&defaultListView=false&skipBranding=false&makeViewOnly=false&hideAuthorAndDetails=true>" %}
Set up your incident types
{% endembed %}

Define incident types to standardize severity levels, responders, and escalation paths.
{% endtab %}
{% endtabs %}

***

### Next steps <a href="#next-steps" id="next-steps"></a>

* Go to [Configure Webhooks](/ai-sre/ai-sre-for-administrators/get-started/configure-webhooks.md) to enable external tools to create alerts.
* Go to [Customize Severity & Priority Labels](/ai-sre/ai-sre-for-administrators/set-up-incident-management/severities-priorities.md) to customize severity and priority labels.

{% @harness-feedback/feedback %}