> For the complete documentation index, see [llms.txt](https://developer.harness.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/itsm.md).

# ITSM & Ticketing

{% content-ref url="/pages/AeKZOGVBES3CMTKm1bt0" %}
[Jira Webhook Template](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/itsm/jira.md)
{% endcontent-ref %}

{% content-ref url="/pages/9JgV5LYAZutOPdAWjoGi" %}
[ServiceNow Webhook Template](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/itsm/servicenow.md)
{% endcontent-ref %}