PagerDuty Integration Webhook Template

Receive incident management alerts.

Configure PagerDuty integration to receive incident management alerts in Harness AI SRE.

Overview

PagerDuty provides:

• Incident management: Two-way incident synchronization

• PagerDuty alert routing: Route based on service and priority

• PagerDuty on-call schedules: Sync schedule information

• PagerDuty escalation policies: Mirror escalation rules

• Service dependencies: Track service relationships

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Use this template

In Harness AI SRE

Create the webhook integration from the PagerDuty template:

1. Navigate to Integrations in the main menu

2. Click New Integration

3. Select PagerDuty from the template options

4. Enter a name and generate an ID

5. Copy the generated webhook URL

The template automatically configures field mapping to match PagerDuty incident fields to Harness alert properties.

In PagerDuty

Configure PagerDuty to send webhooks to your Harness webhook URL. Go to the PagerDuty webhook setup guide to complete the step-by-step instructions.

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Example alert payload

{
  "event": {
    "id": "01BKGDFB3DZXFJ9W6JQ5QPKM9I",
    "event_type": "incident.trigger",
    "resource_type": "incident",
    "occurred_at": "2025-03-16T15:00:00.000Z",
    "agent": {
      "id": "P123456",
      "type": "service"
    }
  },
  "incident": {
    "id": "PIJ90N7",
    "incident_number": 123,
    "title": "High CPU Usage",
    "description": "CPU usage above 90% for 5 minutes",
    "created_at": "2025-03-16T15:00:00.000Z",
    "status": "triggered",
    "urgency": "high",
    "priority": {
      "id": "P1",
      "name": "P1",
      "description": "Critical - Service Down"
    }
  }
}

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Configure PagerDuty to send webhooks

After creating a webhook from this template in Harness, configure PagerDuty to send incidents to your webhook URL.

Go to the PagerDuty webhook setup guide to complete detailed step-by-step instructions, including:

• Set up V3 webhooks or webhook extensions

• Select event types to monitor

• Configure event filters

• Test the integration

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Next steps

• Route alerts: Route PagerDuty alerts to the right destinations.

• Use CEL in webhooks: Add custom filtering logic.

• Webhook templates overview: View other templates.