> For the complete documentation index, see [llms.txt](https://developer.harness.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/overview.md).

# Browse Webhook Templates

Pre-configured webhook templates for popular monitoring and observability tools with field mappings already set up.

### Overview <a href="#overview" id="overview"></a>

Webhook templates provide quick-start configurations for common monitoring tools. Each template includes:

* **Pre-configured field mappings:** Fields are already mapped to Harness alert properties.
* **Example payloads:** Sample webhook bodies showing the expected structure.
* **Ready-to-use setup:** Create a webhook from a template and start receiving alerts immediately.

### How templates work <a href="#how-templates-work" id="how-templates-work"></a>

Follow these steps to use a webhook template:

1. **Select a template** from the list below.
2. **Create a webhook** in Harness using the template.
3. **Copy the webhook URL** generated by Harness.
4. **Configure the external tool** to POST to that URL. Go to [External System Setup](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/overview.md) for detailed guides.

### Available templates <a href="#available-templates" id="available-templates"></a>

#### Monitoring and observability <a href="#monitoring-and-observability" id="monitoring-and-observability"></a>

Templates for monitoring and observability tools:

* [AlertSite](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/alertsite.md): Website and API monitoring.
* [BigPanda](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/bigpanda.md): Alert aggregation and correlation.
* [Datadog](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/datadog.md): Infrastructure, APM, and log monitoring.
* [Dynatrace](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/dynatrace.md): Application performance monitoring.
* [Grafana](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/grafana.md): Unified alerting from any data source.
* [Grafana Incident](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/grafana-incident.md): Incident management platform.
* [Harness SLO](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/harness-slo.md): Service level objective violations.
* [Lacework](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/lacework.md): Cloud security monitoring.
* [New Relic](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/new-relic.md): Full-stack observability.
* [Opsgenie](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/opsgenie.md): Alert management and on-call.
* [PagerDuty](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/pagerduty.md): Incident management.
* [Prometheus](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/prometheus.md): Cloud-native monitoring.
* [Sentry](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/monitoring/sentry.md): Error tracking and performance.

#### Cloud providers <a href="#cloud-providers" id="cloud-providers"></a>

Templates for cloud provider monitoring services:

* [AWS CloudWatch](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cloud/aws-cloudwatch.md): AWS metric alarms and log insights.

#### CI/CD and development <a href="#cicd-and-development" id="cicd-and-development"></a>

Templates for CI/CD and source control tools:

* [Bitbucket](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cicd/bitbucket.md): Repository event notifications.
* [GitHub](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cicd/github.md): Repository and deployment events.
* [GitLab](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cicd/gitlab.md): Repository and pipeline events.
* [Octopus Deploy](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cicd/octopus-deploy.md): Deployment automation events.
* [Travis CI](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/cicd/travis-ci.md): Build and deployment notifications.

#### ITSM <a href="#itsm" id="itsm"></a>

Templates for IT service management tools:

* [Jira](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/itsm/jira.md): Issue tracking and project management.
* [ServiceNow](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/templates/itsm/servicenow.md): IT service management events.

### Templates versus custom webhooks <a href="#templates-versus-custom-webhooks" id="templates-versus-custom-webhooks"></a>

| Feature           | Webhook templates          | Custom webhooks                     |
| ----------------- | -------------------------- | ----------------------------------- |
| **Setup speed**   | Fast, pre-configured       | Slower, manual configuration        |
| **Field mapping** | Pre-mapped                 | Manual mapping required             |
| **Flexibility**   | Limited to template fields | Full control over all fields        |
| **Use case**      | Standard integrations      | Custom tools or unique requirements |

Go to [Create a Webhook](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/create-webhook.md) to set up a custom webhook without a template.

### Template payload structure <a href="#template-payload-structure" id="template-payload-structure"></a>

Each template defines how incoming webhook payloads map to Harness alert properties. The template reads fields from the webhook body and maps them to standard alert fields:

* **title:** Alert title or summary.
* **message:** Alert description or body.
* **severity:** Alert severity level.
* **source:** Source system name.
* **link:** URL to view the alert in the source system.
* **tags:** Key-value tags for filtering and routing.

### External system configuration <a href="#external-system-configuration" id="external-system-configuration"></a>

After creating a webhook from a template, configure the external monitoring tool to send alerts to your Harness webhook URL.

Go to [External System Setup](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/overview.md) for step-by-step guides on configuring:

* [Datadog monitors](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/datadog.md)
* [PagerDuty webhooks](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/pagerduty.md)
* [Splunk alert actions](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/monitoring/splunk.md)

### Next steps <a href="#next-steps" id="next-steps"></a>

* [External System Setup](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/integration-guides/overview.md): Configure your monitoring tool to send webhooks.
* [Use CEL in Webhooks](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/use-cel-webhooks.md): Add custom filtering logic.
* [Use Mustache in Webhooks](/ai-sre/ai-sre-for-administrators/set-up-alert-management/webhooks/use-mustache-webhooks.md): Customize field mapping.
* [Route Alerts](/ai-sre/ai-sre-for-administrators/set-up-alert-management/alert-rules/overview.md): Route and process incoming alerts.