OpsGenie Integration

Sync on-call schedules, ingest alerts, and page responders from runbooks.

OpsGenie is an on-call and alerting platform. Harness AI SRE syncs OpsGenie on-call schedules, ingests OpsGenie alerts through a webhook, and runs OpsGenie actions from runbooks.

How AI SRE supports OpsGenie

AI SRE integrates with OpsGenie in the following ways:

• On-call schedule sync: AI SRE reads OpsGenie schedules and rotations to identify the current on-call responder for an incident.

• Alert webhook: OpsGenie POSTs alerts to an AI SRE webhook URL, and AI SRE maps the payload to create or update an incident.

• Runbook actions: AI SRE runs OpsGenie actions from runbooks, including create alert, add responder, and close alert.

Set up OpsGenie

Use these resources to connect OpsGenie to AI SRE:

• Go to the OpsGenie on-call integration to sync OpsGenie schedules with AI SRE.

• Go to the OpsGenie alert webhook guide to configure the webhook in OpsGenie and connect it to AI SRE.

• Go to the OpsGenie runbook actions to run OpsGenie actions from runbooks.

Related integrations

Explore other on-call integrations that work with AI SRE:

• Go to the PagerDuty integration to sync PagerDuty schedules and run incident actions.

• Go to the xMatters integration to sync xMatters on-call schedules.

• Go to the Integration Management overview to see all supported tools.

Next steps

• Go to the on-call documentation to manage schedules and alert rules.