PagerDuty Integration

Sync on-call schedules, ingest alerts, and page responders from runbooks.

PagerDuty is an on-call and incident response platform. Harness AI SRE syncs PagerDuty on-call schedules, ingests PagerDuty alerts through a webhook, and runs PagerDuty actions from runbooks.

How AI SRE supports PagerDuty

AI SRE integrates with PagerDuty in the following ways:

• On-call schedule sync: AI SRE reads PagerDuty schedules and escalation policies to identify the current on-call responder for an incident.

• Alert webhook: PagerDuty POSTs alerts to an AI SRE webhook URL, and AI SRE maps the payload to create or update an incident.

• Runbook actions: AI SRE runs PagerDuty actions from runbooks, including create incident, add responder, and resolve incident.

Set up PagerDuty

Use these resources to connect PagerDuty to AI SRE:

• Go to the PagerDuty on-call integration to sync PagerDuty schedules with AI SRE.

• Go to the PagerDuty alert webhook guide to configure the webhook in PagerDuty and connect it to AI SRE.

• Go to the PagerDuty runbook actions to run PagerDuty actions from runbooks.

Related integrations

Explore other on-call integrations that work with AI SRE:

• Go to the OpsGenie integration to sync OpsGenie schedules and run incident actions.

• Go to the xMatters integration to sync xMatters on-call schedules.

• Go to the Integration Management overview to see all supported tools.

Next steps

• Go to the on-call documentation to manage schedules and alert rules.