> For the complete documentation index, see [llms.txt](https://developer.harness.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-integration-management/ticketing-itsm/confluence.md).

# Confluence Integration

Confluence is Atlassian's team workspace for creating, organizing, and sharing documentation such as incident reports and postmortems.

### How AI SRE supports Confluence <a href="#how-ai-sre-supports-confluence" id="how-ai-sre-supports-confluence"></a>

AI SRE supports Confluence through runbook actions. A runbook action posts content to Confluence pages, creating a new page or updating an existing one using the HTML storage format.

* **Runbook actions:** Runbooks create or update Confluence pages during a response, so incident records and postmortems stay current without manual effort.

### Set up Confluence <a href="#set-up-confluence" id="set-up-confluence"></a>

Use this resource to connect Confluence to AI SRE:

* Go to [Confluence runbook actions](/ai-sre/ai-sre-for-administrators/set-up-runbook-management/integrations/ticketing/confluence.md) to configure page creation and updates from runbooks.

### Related integrations <a href="#related-integrations" id="related-integrations"></a>

Explore other ticketing and ITSM integrations that work with AI SRE:

* Go to [Jira Integration](/ai-sre/ai-sre-for-administrators/set-up-integration-management/ticketing-itsm/jira.md) to track Jira deployments and automate ticket actions.
* Go to [ServiceNow Integration](/ai-sre/ai-sre-for-administrators/set-up-integration-management/ticketing-itsm/servicenow.md) to ingest change records and automate incident actions.
* Go to [Integration Management](/ai-sre/ai-sre-for-administrators/set-up-integration-management/index.md) to review all AI SRE integrations.

### Next steps <a href="#next-steps" id="next-steps"></a>

* Go to the [runbooks documentation](/ai-sre/ai-sre-for-administrators/set-up-runbook-management/runbooks.md) to automate Confluence actions during incident response.