Jira Integration

Ingest deployments as a source of change and automate ticket actions from runbooks.

Jira is Atlassian's issue and project tracking tool for planning work, managing tickets, and tracking deployments.

AI SRE supports Jira through two mechanisms. It tracks Jira deployments as a change source and automates ticket operations through runbook actions.

Change source: Jira sends deployment activity to AI SRE through webhooks, so the Deploy Change Investigator can correlate Jira deployments with incidents.
Runbook actions: Runbooks create, update, transition, and comment on Jira tickets during a response.

Use these resources to connect Jira to AI SRE:

Go to Jira change source to track Jira deployments through webhooks.
Go to Jira runbook actions to automate ticket creation, updates, transitions, and comments.

Explore other ticketing and ITSM integrations that work with AI SRE:

Go to Jira Service Management Integration to create Jira Service Management alerts from runbooks.
Go to Confluence Integration to create and update Confluence pages from runbooks.
Go to Integration Management to review all AI SRE integrations.

Go to the runbooks documentation to automate Jira ticket actions during incident response.

Last updated 8 days ago

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