ServiceNow Integration

Ingest change records as a source of change and automate ticket actions from runbooks.

ServiceNow is an ITSM platform for managing change records, incidents, and IT workflows across an organization.

How AI SRE supports ServiceNow

AI SRE supports ServiceNow through two mechanisms. It ingests change records as a change source and automates incident operations through runbook actions.

• Change source: When you save a ServiceNow connector, AI SRE automatically ingests change records so the Deploy Change Investigator can correlate ServiceNow changes with incidents.

• Runbook actions: Runbooks create, update, resolve, and comment on ServiceNow incidents during a response.

Set up ServiceNow

Use these resources to connect ServiceNow to AI SRE:

• Go to ServiceNow change source to ingest change records automatically.

• Go to ServiceNow runbook actions to automate incident creation, updates, resolution, and comments.

Related integrations

Explore other ticketing and ITSM integrations that work with AI SRE:

• Go to Jira Integration to track Jira deployments and automate ticket actions.

• Go to Confluence Integration to create and update Confluence pages from runbooks.

• Go to Integration Management to review all AI SRE integrations.

Next steps

• Go to the runbooks documentation to automate ServiceNow incident actions during response.