Overview

Administrator guide for setting up on-call management, including schedules, escalation policies, route alerts, and team configuration.

This section covers the administrative setup required to get your organization's on-call management running in Harness AI SRE.

Once configured, your team members can receive pages, acknowledge incidents, and collaborate across web, mobile, and Slack.

Setup sequence

Complete these tasks in order to stand up on-call for your organization:

Step	Task	Description
1	Integrate with the Service Directory	Connect Harness CD services and map them to User Groups
2	Configure On-Call Schedules	Build rotation schedules with time zones, patterns, and overrides
3	Configure Escalation Policies	Set up multi-level escalation chains with timeouts and retries
4	Route Alerts	Route monitoring alerts to the correct on-call teams automatically
5	Configure On-Call Teams and Routing	Define team structures, assign routing rules, and configure notification channels
6	Configure Service Paging Webhooks	Configure external monitoring tools, legacy systems, and custom applications to trigger on-call notifications by sending alerts directly to a service
7	Configure Notification Fallback	Configure multi-channel notification fallback with automatic retry logic

---

Next steps

• Go to Integrate with the Service Directory to connect Harness CD services and map them to User Groups.

• Go to Configure On-Call Schedules to build rotation schedules for your teams.

• Go to Configure Escalation Policies to set up multi-level escalation chains.