> For the complete documentation index, see [llms.txt](https://developer.harness.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.harness.io/ai-sre/ai-sre-for-administrators/set-up-on-call-management/oncall.md).

# Overview

This section covers the administrative setup required to get your organization's on-call management running in Harness AI SRE.

Once configured, your team members can receive pages, acknowledge incidents, and collaborate across web, mobile, and Slack.

### Setup sequence <a href="#setup-sequence" id="setup-sequence"></a>

Complete these tasks in order to stand up on-call for your organization:

| Step | Task                                                                                                                                 | Description                                                                                                                                           |
| ---- | ------------------------------------------------------------------------------------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------- |
| 1    | [Integrate with the Service Directory](/ai-sre/ai-sre-for-administrators/set-up-on-call-management/integrate-service-directory.md)   | Connect Harness CD services and map them to User Groups                                                                                               |
| 2    | [Configure On-Call Schedules](/ai-sre/ai-sre-for-administrators/set-up-on-call-management/create-oncall-schedules.md)                | Build rotation schedules with time zones, patterns, and overrides                                                                                     |
| 3    | [Configure Escalation Policies](/ai-sre/ai-sre-for-administrators/set-up-on-call-management/define-escalation-policies.md)           | Set up multi-level escalation chains with timeouts and retries                                                                                        |
| 4    | [Route Alerts](/ai-sre/ai-sre-for-administrators/set-up-on-call-management/configure-alert-rules.md)                                 | Route monitoring alerts to the correct on-call teams automatically                                                                                    |
| 5    | [Configure On-Call Teams and Routing](/ai-sre/ai-sre-for-administrators/set-up-on-call-management/manage-teams-and-notifications.md) | Define team structures, assign routing rules, and configure notification channels                                                                     |
| 6    | [Configure Service Paging Webhooks](/ai-sre/ai-sre-for-administrators/set-up-on-call-management/service-paging-webhook.md)           | Configure external monitoring tools, legacy systems, and custom applications to trigger on-call notifications by sending alerts directly to a service |
| 7    | [Configure Notification Fallback](/ai-sre/ai-sre-for-administrators/set-up-on-call-management/notification-fallback.md)              | Configure multi-channel notification fallback with automatic retry logic                                                                              |

***

### Next steps <a href="#next-steps" id="next-steps"></a>

* Go to [Integrate with the Service Directory](/ai-sre/ai-sre-for-administrators/set-up-on-call-management/integrate-service-directory.md) to connect Harness CD services and map them to User Groups.
* Go to [Configure On-Call Schedules](/ai-sre/ai-sre-for-administrators/set-up-on-call-management/create-oncall-schedules.md) to build rotation schedules for your teams.
* Go to [Configure Escalation Policies](/ai-sre/ai-sre-for-administrators/set-up-on-call-management/define-escalation-policies.md) to set up multi-level escalation chains.