> For the complete documentation index, see [llms.txt](https://developer.harness.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders.md).

# AI SRE for Incident Responders

- [AI SRE Onboarding Guide for Incident Responders](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/onboarding-guide-users.md): Learn the essentials of responding to incidents, using runbooks, and working with AI agents in Harness AI SRE.
- [Use AI Agents](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/use-ai-agents.md): Use the AI Scribe, RCA Change, and Investigator agents during incident response
- [Use AI Scribe Agent](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/use-ai-agents/ai-agent.md): The AI Scribe Agent listens across Slack, Zoom, and Teams during an incident and builds the timeline for you. Capture communications from Slack, Zoom, and Microsoft Teams to document incidents automat
- [Use RCA Change Agent](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/use-ai-agents/rca-change-agent.md): The RCA Change Agent investigates deployments, pull requests, and ServiceNow changes to score root cause theories as an incident evolves. Analyze incident timelines and telemetry to identify likely ro
- [Use Investigator Agent Pipelines](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/use-ai-agents/investigator-agent-pipelines.md): Extend the RCA Change Agent with custom investigation steps for your own data sources and analysis logic. Extend the RCA Change Agent's investigation with custom data sources and analysis logic to inv
- [Use Slack Commands](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/slack-commands.md): Create, edit, close, and summarize incidents with /harness slash commands without leaving Slack.
- [Create Incidents](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/create-incidents.md): Declare an incident manually, from a template, or let Quick Start auto-fill fields from a plain-language description.
- [Respond to Active Incidents](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents.md): Acknowledge, update, run runbooks, and resolve active incidents in AI SRE
- [Active Incident Management](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents/manage-incidents.md): Follow the incident lifecycle from acknowledgment through runbook execution to resolution and review.
- [Acknowledge and Triage Incidents](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents/acknowledge-and-triage.md): Open a paged incident, review severity and related alerts, then acknowledge to stop escalation and notify your team. Respond to an incident notification, review the incident summary, and acknowledge.
- [Update Incident Details](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents/update-incident-details.md): Edit incident fields, move status from investigating to resolved, and log key events as the incident progresses. Edit incident fields, change status, and add key events to keep the incident record cur
- [Use the Incident Timeline](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents/use-the-incident-timeline.md): Post updates in the incident timeline and review the automatic record of status changes, runbooks, and alerts.
- [Execute Runbooks](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents/execute-runbooks.md): Run attached or additional runbooks from the incident page or Slack, mixing automated steps with manual ones.
- [Create and Track Action Items](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents/create-and-track-action-items.md): Track incident follow-up tasks, with AI SRE detecting owners and due dates from Slack and meeting transcripts. Capture follow-up tasks during and after incidents, assign owners, and track completion.
- [Resolve and Review Incidents](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents/resolve-and-review.md): Close a stable incident and review the AI-generated post-mortem covering summary, impact, root cause, and lessons learned. Close out an incident, review AI Scribe outputs, and contribute to post-incid
- [Handle On-Call](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/handle-on-call.md): Handle on-call with the mobile app and OS notification settings for Android and iOS
- [Set Up the Mobile App](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/handle-on-call/oncall-mobile-app.md): Download the Harness On-Call app for iOS and Android to view alerts and manage incidents from your phone.
- [Handle On-Call on Android](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/handle-on-call/notifications-android.md): Set up your Android phone so Harness On-Call calls, texts, and pushes reach you even in Do Not Disturb mode. Configure Android devices to receive On-Call notifications during Do Not Disturb
- [Handle On-Call on iOS](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/handle-on-call/notifications-ios.md): Set up your iPhone so Harness On-Call calls and texts get through Do Not Disturb and Focus modes.