Set Up the Mobile App
Respond to on-call incidents and manage alerts from your phone.
The Harness AI SRE mobile app extends your incident response capabilities to mobile devices, ensuring you never miss critical alerts or incidents while on-call.
Built as part of the comprehensive AI SRE platform, the mobile app integrates seamlessly with your existing incident management workflows, runbook automation, and team collaboration tools.
Download the app
Overview
The mobile app serves as your command center for incident response, providing:
Real-time incident management
Instant push notifications for critical alerts and incidents
Direct integration with AI SRE's intelligent alert routing
Context-rich notifications with incident severity and affected services
Seamless connection to your organization's runbook automation
Mobile-optimized experience
Native iOS and Android applications with platform-specific optimizations
Critical alert override for Do Not Disturb mode (Android)
Offline capability for viewing recent incidents and alerts
Biometric authentication support for secure access
Unified platform integration
Synchronized with your web-based AI SRE dashboard
Real-time updates across all connected devices
Integration with communication tools (Slack, Teams, Zoom)
Direct connection to monitoring and observability platforms
Prerequisites
Before using the Harness AI SRE mobile app, ensure you have:
Account requirements
Active Harness account with AI SRE module enabled
Organization and Project access configured in your Harness account
SSO authentication supported (SAML, OAuth)
Proper role-based permissions for incident response
Device requirements
The mobile app requires the following device capabilities:
Platforms
iOS 14.0+ or Android 8.0+
Permissions
Push notifications (required), Biometric authentication (optional)
Network
Internet connectivity for real-time sync
Storage
50MB available space
Integration setup
Ensure your AI SRE platform is configured with:
Alert integrations from monitoring tools
Incident types and severity levels
On-call schedules and escalation policies
Runbook automation for incident response
Get started
Step 1: Environment configuration
Select the environment the app connects to:
Launch the app.
On the Environment screen, select the correct environment (e.g., Prod, QA).
Tap the environment name, then Continue.
Step 2: Authentication
Choose your preferred authentication method:
Option A: Harness credentials
Enter your email and password
Complete two-factor authentication if enabled
Option B: Single Sign-On (SSO)
Select your SSO provider (SAML, OAuth)
Complete authentication through your identity provider
Automatic redirect back to the mobile app
Step 3: Organization and project setup
Select Organization: Choose from your available organizations.
Select Project: Select the project containing your AI SRE configuration.
Confirm Selection: These settings determine:
Which alerts and incidents you receive
Your on-call schedule visibility
Available runbooks and escalation policies
Step 4: Notification permissions
Grant the necessary permissions for optimal incident response:
Push Notifications: Essential for real-time alerts
Critical Alerts Override: Allows urgent incidents to bypass Do Not Disturb
Background App Refresh: Ensures continuous sync with AI SRE platform
Dashboard overview
Your mobile dashboard provides a comprehensive view of your incident response status and activities.
At-a-glance status
The home screen displays:
On-Call Status
Current on-call assignment, rotation schedule, next shift
View full schedule
Active Alerts
Count and severity of unresolved alerts
Quick acknowledge/resolve
Open Incidents
Critical incidents requiring attention
Jump to incident details
Quick actions
Access frequently used functions:
Emergency Escalation: Instantly escalate to next responder
Runbook Launcher: Execute automated response workflows
Team Communication: Connect to incident-specific Slack channels or Zoom bridges
Status Updates: Post updates to status pages or communication channels
Intelligent notification system
The AI SRE mobile app leverages advanced notification technology to ensure critical alerts reach you instantly while minimizing notification fatigue.
Technical implementation
Android: Firebase Cloud Messaging (FCM) with critical alert override
iOS: Apple Push Notification Service (APNS) with time-sensitive delivery
Cross-platform: Real-time synchronization with web dashboard
Route alerts intelligently
Notifications are intelligently filtered and prioritized based on:
Critical
Overrides Do Not Disturb, persistent alerts
Production outages, security breaches
High
Immediate delivery, sound + vibration
Service degradation, failed deployments
Medium
Standard delivery during business hours
Monitoring threshold breaches
Low
Batched notifications, silent delivery
Informational updates, resolved alerts
Rich notification content
Each notification includes:
Service Impact: Affected systems and user impact
Severity Indicators: Color-coded priority levels
Quick Actions: Acknowledge, escalate, or view details
Context Links: Direct access to runbooks, dashboards, or communication channels
Customization options
Configure notifications to match your response preferences:
Escalation Delays: Set custom timeouts before auto-escalation
Quiet Hours: Define periods for non-critical alert suppression
Team Overrides: Allow team members to send urgent notifications
Integration Filters: Customize which monitoring tools trigger mobile alerts
For comprehensive notification setup including Do Not Disturb configuration:
Go to the Android notification setup guide to configure Android notifications.
Go to the iOS notification setup guide to configure iOS notifications.
Alert management
Alert list view
Access your alerts through multiple pathways:
Dashboard Widget: Quick view of active alerts
Navigation Menu: Complete alert history and filtering
Search Function: Find specific alerts by ID, service, or keywords
The alert list displays comprehensive information:
Priority
Critical, High, Medium, Low
Color-coded badges
Service
Affected system or component
Service health icons
Duration
Time since alert creation
Auto-updating timestamps
Status
New, Acknowledged, Resolved
Progress indicators
Assignee
Current owner or on-call person
Profile avatars
Filter alerts
Filter alerts using multiple criteria:
Time Range: Last hour, 24 hours, week, or custom range
Severity Levels: Focus on critical or high-priority alerts
Service Categories: Filter by application, infrastructure, or security
Status Types: View only unresolved or recently acknowledged alerts
Assignment: Show only your alerts or team-wide visibility
Alert actions
Acknowledge alert
Purpose: Take ownership and stop escalation timers
Effect: Updates status across all connected systems
Automation: Can trigger associated runbooks automatically
Notification: Informs team members of ownership change
Resolve alert
Purpose: Mark issue as fixed and close the alert
Validation: May require confirmation or resolution notes
Integration: Updates monitoring systems and closes related tickets
Escalate alert
Manual Escalation: Pass to next responder or specialist team
Context Preservation: Includes all previous actions and communications
Automated Handoff: Triggers notification to escalated responder
Audit Trail: Maintains complete escalation history
Incident response
Incident overview
Incidents represent higher-severity issues that may impact multiple services or require coordinated response efforts. The mobile app provides full incident management capabilities.
Incident dashboard
View and manage incidents with comprehensive details:
Incident ID
Unique identifier with severity badge
Quick copy and share
Impact Scope
Affected services and user impact
Visual service map
Timeline
Creation time and duration
Real-time updates
Response Team
Assigned responders and escalation level
Contact shortcuts
Related Alerts
Contributing alerts and monitoring data
Drill-down navigation
Incident lifecycle management
Acknowledge incident
Immediate Response: Take ownership and begin coordination
Team Notification: Alerts all stakeholders of active response
Runbook Activation: Automatically launches relevant response procedures
Communication Setup: Creates incident-specific channels and bridges
Coordinate response
Team Assembly: Invite specialists and subject matter experts
Resource Access: Quick links to dashboards, logs, and documentation
Status Broadcasting: Update status pages and communication channels
Progress Tracking: Log actions and decisions for post-incident review
Escalate when needed
Context Transfer: Complete handoff with full incident history
Automatic Triggers: Time-based or condition-based escalation rules
Resolve incidents
Resolution Workflow: Mark incidents as resolved with detailed notes
Impact Assessment: Document the scope and duration of the incident
Post-Incident Actions: Trigger follow-up tasks and reviews
Common workflows
Critical alert response
Receive Notification: Critical alert bypasses Do Not Disturb
Quick Assessment: Review service impact and severity from notification
Immediate Action: Acknowledge to stop escalation timer
Runbook Execution: Launch automated response procedures
Team Coordination: Join incident bridge or communication channel
Resolution: Mark resolved once issue is fixed and verified
Incident coordination
Incident Assignment: Receive incident notification with full context
Situation Assessment: Review affected services, timeline, and related alerts
Team Assembly: Invite relevant specialists and stakeholders
Response Execution: Follow runbooks and coordinate remediation efforts
Communication: Provide regular updates to stakeholders and customers
Handoff or Resolution: Either escalate with full context or resolve completely
On-call management
Schedule Awareness: Check upcoming on-call shifts and coverage
Proactive Monitoring: Review service health and potential issues
Shift Handoff: Coordinate with previous or next on-call responder
Coverage Requests: Request backup coverage for planned unavailability
Configuration and settings
Notification management
Customize your alert experience:
Sound Profiles: Different tones for different severity levels
Vibration Patterns: Unique patterns for critical versus standard alerts
Quiet Hours: Suppress non-critical notifications during off-hours
Escalation Timing: Configure how long before alerts auto-escalate
Security and authentication
Biometric Login: Enable fingerprint or face recognition
Session Management: Configure automatic logout timing
Two-Factor Authentication: Additional security for sensitive actions
Device Registration: Manage trusted devices for your account
Organization settings
Project Switching: Change between different AI SRE projects
Team Visibility: Configure which team activities you see
Role Permissions: View your current incident response permissions
Integration Access: Manage connections to monitoring and communication tools
Performance and sync
Background Refresh: Control how often the app syncs with AI SRE platform
Data Usage: Manage cellular data usage for large incident attachments
Offline Mode: Configure what data is available when disconnected
Cache Management: Clear stored data to free up device storage
Next steps
Optimize your setup
Route Alerts: Set up intelligent filtering in your AI SRE web dashboard
Create Runbooks: Build automated response procedures for common incidents
Set Up Integrations: Connect monitoring tools and communication platforms
Train Your Team: Ensure all team members understand mobile response procedures
Related resources
AI SRE onboarding guide for administrators: Onboard your organization to AI SRE.
Runbook automation: Build automated response procedures.
Alert management best practices: Reduce noise and route alerts effectively.
Integration setup guides: Connect monitoring and communication tools.
Last updated
Was this helpful?