Active Incident Management

Respond to, update, and resolve active incidents.

Once an incident is created, whether by you, a teammate, or automatically from a monitoring alert, the Incident Details page is your central workspace for driving it to resolution.

This section covers everything from acknowledging a page to closing out the incident.

Incident lifecycle

Phase	Task	Description
Respond	Acknowledge and triage an incident	Open the incident, review the summary, acknowledge, and assess impact
Investigate	Update incident details	Edit fields, change status, and add key events as the situation evolves
Investigate	Use the incident timeline	Post updates, coordinate with responders, and review automated activity
Remediate	Execute runbooks	Run automated and manual response procedures attached to the incident
Follow up	Create and track action items	Capture follow-up tasks, assign owners, and track completion
Close	Resolve and review an incident	Close the incident, review AI Scribe outputs, and contribute to post-incident learning

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Next steps

• Go to Acknowledge and triage an incident to begin responding to an active incident.

• Go to Execute runbooks to run automated response procedures.

• Go to Resolve and review an incident to close out and learn from an incident.