> For the complete documentation index, see [llms.txt](https://developer.harness.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.harness.io/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents/manage-incidents.md).

# Active Incident Management

Once an incident is created, whether by you, a teammate, or automatically from a monitoring alert, the **Incident Details** page is your central workspace for driving it to resolution.

This section covers everything from acknowledging a page to closing out the incident.

### Incident lifecycle <a href="#incident-lifecycle" id="incident-lifecycle"></a>

| Phase       | Task                                                                                                                                 | Description                                                                            |
| ----------- | ------------------------------------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------- |
| Respond     | [Acknowledge and triage an incident](/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents/acknowledge-and-triage.md)   | Open the incident, review the summary, acknowledge, and assess impact                  |
| Investigate | [Update incident details](/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents/update-incident-details.md)             | Edit fields, change status, and add key events as the situation evolves                |
| Investigate | [Use the incident timeline](/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents/use-the-incident-timeline.md)         | Post updates, coordinate with responders, and review automated activity                |
| Remediate   | [Execute runbooks](/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents/execute-runbooks.md)                           | Run automated and manual response procedures attached to the incident                  |
| Follow up   | [Create and track action items](/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents/create-and-track-action-items.md) | Capture follow-up tasks, assign owners, and track completion                           |
| Close       | [Resolve and review an incident](/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents/resolve-and-review.md)           | Close the incident, review AI Scribe outputs, and contribute to post-incident learning |

***

### Next steps <a href="#next-steps" id="next-steps"></a>

* Go to [Acknowledge and triage an incident](/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents/acknowledge-and-triage.md) to begin responding to an active incident.
* Go to [Execute runbooks](/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents/execute-runbooks.md) to run automated response procedures.
* Go to [Resolve and review an incident](/ai-sre/ai-sre-for-incident-responders/respond-to-active-incidents/resolve-and-review.md) to close out and learn from an incident.