AI SRE FAQs

Answers to common questions about AI SRE.

General questions

What is Harness AI SRE?

Harness AI SRE is a platform that centralizes incident management, automates response workflows, and integrates with monitoring, collaboration, and on-call management tools.

How does Harness AI SRE differ from traditional incident management tools?

Harness AI SRE provides AI-driven incident summaries, automated runbooks, and direct integrations with monitoring, communication, and ticketing platforms to reduce manual effort and improve response times.

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Incident handling

How are incidents created in Harness AI SRE?

Incidents can be created manually via the UI, automatically from monitoring alerts, or through webhooks from third-party tools.

Can incidents be automatically assigned to on-call responders?

Yes, Harness AI SRE integrates with on-call management tools like PagerDuty and Opsgenie to automatically assign incidents to the right responders.

Does Harness AI SRE support incident priority levels?

Yes, incidents can be assigned different severity levels based on pre-defined criteria.

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Automation and runbooks

What are runbooks, and how do they work?

Runbooks are automated workflows that execute predefined actions during an incident. They can include steps like notifying responders, updating tickets, and triggering CI/CD rollbacks.

Can I integrate custom scripts into runbooks?

No, custom scripts cannot be directly integrated into Harness AI SRE Runbooks. However, you can achieve the same functionality by executing a Harness pipeline from a Runbook.

Can runbooks be triggered automatically?

Yes, incidents can be configured to trigger runbooks based on alert conditions or webhook payloads.

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Integrations

Which communication tools does Harness AI SRE support?

Harness AI SRE integrates with Slack, Microsoft Teams, and Zoom for real-time collaboration.

Can Harness AI SRE sync with ticketing tools?

Yes, it integrates with Jira and ServiceNow to automatically create, update, and close tickets.

How does Harness AI SRE handle on-call escalations?

It integrates with PagerDuty and Opsgenie to escalate incidents based on defined schedules.

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Security and compliance

How does Harness AI SRE secure incident data?

Incident data is encrypted in transit (TLS 1.3) and at rest (AES 256). Access control is enforced through RBAC.

Are all incident actions logged?

Yes, every action taken in an incident is recorded in the audit logs for compliance tracking.

Does Harness AI SRE support multi-factor authentication (MFA)?

MFA is supported through authentication providers such as SAML and OAuth.

How does RBAC work in Harness AI SRE?

AI SRE uses the Harness Platform's RBAC system. AI SRE runs under its own dedicated Harness project, and roles should be applied at the Project level. Roles are configured under Project Settings → Roles.

The available AI SRE permissions are:

Resource	Permissions
Escalation Policy	View, Create, Edit, Delete
Incident (AI SRE)	View, Edit, Incident Configure
SLOs	View, Create, Edit, Delete
Schedule	View, Create, Edit, Delete

AI SRE uses the Harness Platform's RBAC system. Create custom roles by combining AI SRE permissions (View, Create, Edit, Delete) for resources like Escalation Policies, Incidents, SLOs, and Schedules. Common patterns include admin roles with full access, user roles for operational access, and viewer roles for read-only access. Go to Role-based access control to review the full permission details.

This FAQ structure covers anticipated user concerns while keeping it aligned with the existing documentation format.