> For the complete documentation index, see [llms.txt](https://developer.harness.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.harness.io/continuous-delivery/troubleshooting-and-resources/armory/general/customer-user-does-not-have-access-to-create-change-request.md).

# Customer User does not have access to create Change Request

A Managed Customer user will need to have a different group assigned to them in order to have the functionality to [file a change request.](https://support.armory.io/support?id=kb_article\&sysparm_article=KB0010267)

* Log in to the ServiceNow Admin Portal\* In the Navigation bar, Search for `User`, and either look for the `User List` option under the Armory heading, or the `Users` option under the `Organization` heading.\* Search for the user and click on them\* Go to the `Groups` tab near the bottom and click on `Edit…`\* Remove `Armory - Customers` and instead add `Armory - Managed Customers`\* Click Save