Impersonate a User for ServiceNow Troubleshooting (ServiceNow Admins)

To help assist customers or Armory Users and ensure that they have roles set properly, it may be necessary to impersonate a user. This provides access to see the portal via the account's access.

Impersonate a User

Via Backend Interface

• To do so, click on your name in the upper right corner and select "impersonate user"* Select the appropriate person to test with (either by search, or most recently accessed users)

• You will then be placed at the Support Portal main page with those credentials

Via URL

• You can also make the change by going to the URL https://armory.service-now.com/impersonate_dialog.do* Selecting the appropriate user

• Click OK

Revert the credentials back

After the adjustments are made, please set your credentials back to the default. This can be accomplished by

• Going to the URL https://armory.service-now.com/impersonate_dialog.do

• Selecting the appropriate user (yourself)* Click OK