> For the complete documentation index, see [llms.txt](https://developer.harness.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.harness.io/continuous-delivery/troubleshooting-and-resources/armory/general/impersonate-a-user-for-servicenow-troubleshooting-servicenow-admins.md).

# Impersonate a User for ServiceNow Troubleshooting (ServiceNow Admins)

To help assist customers or Armory Users and ensure that they have roles set properly, it may be necessary to impersonate a user. This provides access to see the portal via the account's access.

### Impersonate a User <a href="#impersonate-a-user" id="impersonate-a-user"></a>

#### Via Backend Interface <a href="#via-backend-interface" id="via-backend-interface"></a>

* To do so, click on your name in the upper right corner and select "impersonate user"\* Select the appropriate person to test with (either by search, or most recently accessed users)
* You will then be placed at the Support Portal main page with those credentials

#### Via URL <a href="#via-url" id="via-url"></a>

* You can also make the change by going to the URL <https://armory.service-now.com/impersonate_dialog.do>\* Selecting the appropriate user
* Click OK

### Revert the credentials back <a href="#revert-the-credentials-back" id="revert-the-credentials-back"></a>

After the adjustments are made, please set your credentials back to the default. This can be accomplished by

* Going to the URL <https://armory.service-now.com/impersonate_dialog.do>
* Selecting the appropriate user (yourself)\* Click OK