> For the complete documentation index, see [llms.txt](https://developer.harness.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.harness.io/continuous-delivery/troubleshooting-and-resources/armory/general/operator-error-when-performing-a-spinnaker-upgrade-in-an-air-gapped-environment.md).

# Operator error when performing a Spinnaker upgrade in an air-gapped environment

### Issue <a href="#issue" id="issue"></a>

When upgrading Spinnaker's version in an air-gapped environment using a pull-through repository, a user may come across the following error in the Operator logs:

```
"{"level":"error","ts":1641324429.9751217,"logger":"controller-runtime.controller","msg":"Reconciler error","controller":"spinnakerservice-controller","request":"spinnaker-service/spinnaker","error":"Unable to retrieve profile \"settings.js\": Error reading contents of S3 using AWS SDK. Region: , Bucket: , Object: profiles/deck//settings.js. Check connectivity and permissions to that bucket. Error: com.amazonaws.services.s3.model.AmazonS3Exception: The specified key does not exist. (Service: Amazon S3; Status Code: 404; Error Code: NoSuchKey; Request "
```

### Cause <a href="#cause" id="cause"></a>

Since the error hints at missing files, the pull-through repository might not be up to date with the latest artifacts from Armory's official repo.