Alert Management
Learn how to effectively manage and configure alerts in Harness AI SRE.
Overview
Harness AI SRE provides flexible alert management capabilities that help you:
- Receive alerts from any monitoring system
- Configure alert routing and escalation
- Customize alert handling based on severity and source
- Automate responses using runbooks
Alert Sources
Native Integrations
Harness AI SRE supports direct integrations with popular monitoring tools:
- Datadog
- Grafana
- New Relic
- Prometheus
- AWS CloudWatch
- Azure Monitor
- Google Cloud Monitoring
Webhooks
Our webhook integration supports any monitoring system or custom application that can send HTTP requests. Common use cases include:
- Custom monitoring solutions
- Internal applications
- Legacy monitoring systems
- Third-party services
Alert Configuration
Alert Routing
Configure where alerts are sent based on:
- Service
- Environment
- Team
- Severity
- Custom fields
Alert Enrichment
Enhance alerts with additional context:
- Service metadata
- Environment details
- Team information
- Historical data
- Related incidents
Alert Actions
Define automated actions when alerts are received:
- Create incidents
- Trigger runbooks
- Send notifications
- Update dashboards
- Create tickets
Best Practices
Alert Design
- Use clear, actionable alert names
- Include relevant context in alert descriptions
- Set appropriate thresholds
- Configure proper severity levels
Alert Management
- Document alert patterns
- Review alert frequency
- Update alert rules regularly
- Clean up stale alerts
Alert Response
- Define clear ownership
- Set up escalation paths
- Document response procedures
- Configure automated responses