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Dynatrace Integration

Configure Dynatrace integration to receive problem detection and monitoring alerts in Harness AI SRE.

Overview​

Dynatrace provides:

  • Problem detection: AI-powered issue identification
  • Service monitoring: Full-stack observability
  • Infrastructure monitoring: Host and container tracking
  • Application insights: User experience monitoring
  • Root cause analysis: Automated impact analysis

Set up Dynatrace integration​

  1. Navigate to Integrations in the main menu
  2. Click New Integration
  3. Select Dynatrace from the template options
  4. Enter a name and generate an ID
  5. Copy the generated webhook URL
  6. In your Dynatrace environment, configure a problem notification integration pointing to the copied URL
  7. Configure payload mapping to match Dynatrace problem fields to Harness AI SRE fields
  8. Set up alert rules to route and filter incoming Dynatrace problems

Example Alert Payload​

{
  "ImpactedEntities": [
    {
      "type": "SERVICE",
      "name": "payment-service",
      "entity": "SERVICE-F5D7459A6CD9842B"
    }
  ],
  "ImpactedEntity": "SERVICE-F5D7459A6CD9842B",
  "PID": "PID-F5D7459A6CD9842B",
  "ProblemDetailsHTML": "<div>High response time detected</div>",
  "ProblemDetailsJSON": {
    "ID": "PID-F5D7459A6CD9842B"
  },
  "ProblemID": "PID-F5D7459A6CD9842B",
  "ProblemImpact": "APPLICATION",
  "ProblemTitle": "Response time degradation",
  "Problem URL": "https://dynatrace.example.com/problems/PID-F5D7459A6CD9842B",
  "State": "OPEN",
  "Tags": "production,payment,critical"
}

Next Steps​