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PagerDuty Integration

Configure PagerDuty integration to receive incident management alerts in Harness AI SRE.

Overview​

PagerDuty provides:

  • Incident management: Two-way incident synchronization
  • PagerDuty alert routing: Route based on service and priority
  • PagerDuty on-call schedules: Sync schedule information
  • PagerDuty escalation policies: Mirror escalation rules
  • Service dependencies: Track service relationships

Set up PagerDuty integration​

  1. Navigate to Integrations in the main menu
  2. Click New Integration
  3. Select PagerDuty from the template options
  4. Enter a name and generate an ID
  5. Copy the generated webhook URL
  6. In your PagerDuty account, configure a webhook extension pointing to the copied URL
  7. Configure payload mapping to match PagerDuty incident fields to Harness AI SRE fields
  8. Set up alert rules to route and filter incoming PagerDuty incidents

Example Alert Payload​

{
  "event": {
    "id": "01BKGDFB3DZXFJ9W6JQ5QPKM9I",
    "event_type": "incident.trigger",
    "resource_type": "incident",
    "occurred_at": "2025-03-16T15:00:00.000Z",
    "agent": {
      "id": "P123456",
      "type": "service"
    }
  },
  "incident": {
    "id": "PIJ90N7",
    "incident_number": 123,
    "title": "High CPU Usage",
    "description": "CPU usage above 90% for 5 minutes",
    "created_at": "2025-03-16T15:00:00.000Z",
    "status": "triggered",
    "urgency": "high",
    "priority": {
      "id": "P1",
      "name": "P1",
      "description": "Critical - Service Down"
    }
  }
}

Next Steps​