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Configure Dynatrace to Send Webhooks

Configure Dynatrace to send webhook notifications to Harness AI SRE when problems are detected.

Before you begin​

  • Harness webhook endpoint: Create a Dynatrace webhook in Harness AI SRE using the Dynatrace webhook template.
  • Dynatrace permissions: Access to configure problem notifications and integrations.
  • Webhook URL: Copy the webhook URL from your Harness webhook configuration.
  • Dynatrace webhook documentation: Go to Problem Notifications to understand notification configuration.
  • Webhook integration reference: Go to Webhook Integration for webhook-specific setup.

Create webhook notification in Dynatrace​

  1. In Dynatrace, go to Settings → Integration → Problem notifications
  2. Click Add notification
  3. Select Custom integration

Configure webhook​

Configure these fields:

  • Display name: Harness AI SRE
  • Webhook URL: Your Harness webhook URL
  • Notification settings: Configure when to call the webhook
    • Call the webhook when new events merge into an existing problem
    • Notify the webhook when a problem closes (in addition to the default open-problem notification)

Test the notification​

  1. Click Send test notification
  2. Verify the test appears in Harness AI SRE
  3. Click Save to activate the notification

Configure field mapping in Harness​

Map Dynatrace problem fields to Harness alert properties.

Basic field mapping​

title: "{{webhook.ProblemTitle}}"
message: |
  {{webhook.ProblemDetails}}
  
  Impacted Entity: {{webhook.ImpactedEntity}}
severity: |
  webhook.ProblemSeverity == "ERROR" ? "critical" :
  webhook.ProblemSeverity == "WARNING" ? "high" :
  webhook.ProblemSeverity == "RESOURCE_CONTENTION" ? "medium" : "low"
source: "dynatrace"
link: "{{webhook.ProblemURL}}"
tags:
  - "source:dynatrace"
  - "problem_id:{{webhook.ProblemID}}"
  - "state:{{webhook.State}}"

Advanced filtering​

// Only process open problems
filter: webhook.State == "OPEN"

// Filter by severity
filter: webhook.ProblemSeverity in ["ERROR", "WARNING"]

// Filter by impacted entity type
filter: webhook.ImpactedEntity.contains("SERVICE")

Available Dynatrace fields​

FieldDescriptionExample
StateProblem stateOPEN, RESOLVED
ProblemIDUnique problem identifier-1234567890123456789_1234V2
ProblemTitleProblem summaryResponse time degradation
ProblemDetailsDetailed descriptionResponse time increased by 200%
ImpactedEntityAffected entity nameSERVICE-ABC123
ProblemSeveritySeverity levelERROR, WARNING
ProblemURLLink to problem in Dynatracehttps://abc123.live.dynatrace.com/...
TagsAssociated tagsenvironment:production

Troubleshooting​

Webhook not triggering​

Cause: Notification not configured or problem not matching filters.

Solution:

  • Verify notification is enabled in Dynatrace
  • Check that problem severity matches your filter criteria
  • Use "Send test notification" to verify webhook URL
  • Review Dynatrace notification logs

Problems not creating alerts​

Cause: Field mapping mismatch or filtering rules blocking alerts.

Solution:

  • Check CEL filter expressions allow the problem through
  • Verify required fields (title, message) are mapped
  • Test with a simpler payload first
  • Review Harness webhook logs for errors

Duplicate alerts for same problem​

Cause: Multiple problem state changes triggering separate webhooks.

Solution:

  • Use problem ID for deduplication in route alerts
  • Configure Dynatrace to only send "Open problems" notifications
  • Add CEL filter: webhook.State == "OPEN"

Next steps​

Further reading​

Dynatrace Official Documentation​