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PagerDuty Integration Webhook Template

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Configure PagerDuty integration to receive incident management alerts in Harness AI SRE.

Overview​

PagerDuty provides:

  • Incident management: Two-way incident synchronization
  • PagerDuty alert routing: Route based on service and priority
  • PagerDuty on-call schedules: Sync schedule information
  • PagerDuty escalation policies: Mirror escalation rules
  • Service dependencies: Track service relationships

Use this template​

In Harness AI SRE​

Create the webhook integration from the PagerDuty template:

  1. Navigate to Integrations in the main menu
  2. Click New Integration
  3. Select PagerDuty from the template options
  4. Enter a name and generate an ID
  5. Copy the generated webhook URL

The template automatically configures field mapping to match PagerDuty incident fields to Harness alert properties.

In PagerDuty​

Configure PagerDuty to send webhooks to your Harness webhook URL. Go to the PagerDuty webhook setup guide to complete the step-by-step instructions.

Example alert payload​

{
  "event": {
    "id": "01BKGDFB3DZXFJ9W6JQ5QPKM9I",
    "event_type": "incident.trigger",
    "resource_type": "incident",
    "occurred_at": "2025-03-16T15:00:00.000Z",
    "agent": {
      "id": "P123456",
      "type": "service"
    }
  },
  "incident": {
    "id": "PIJ90N7",
    "incident_number": 123,
    "title": "High CPU Usage",
    "description": "CPU usage above 90% for 5 minutes",
    "created_at": "2025-03-16T15:00:00.000Z",
    "status": "triggered",
    "urgency": "high",
    "priority": {
      "id": "P1",
      "name": "P1",
      "description": "Critical - Service Down"
    }
  }
}

Configure PagerDuty to send webhooks​

After creating a webhook from this template in Harness, configure PagerDuty to send incidents to your webhook URL.

Go to the PagerDuty webhook setup guide to complete detailed step-by-step instructions, including:

  • Set up V3 webhooks or webhook extensions
  • Select event types to monitor
  • Configure event filters
  • Test the integration

Next steps​