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Integrate Your First Tool

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Connect your collaboration and monitoring tools to enable real-time incident detection and seamless team coordination.

Before you begin​

  • AI SRE access: A Harness project with AI SRE enabled. Go to the AI SRE onboarding guide to review prerequisites.
  • Admin permissions: Access to Organization Settings to configure third-party integrations.
  • Tool credentials: Sign-in access or API keys for the tools you connect (Slack, Datadog, New Relic, and similar).
Important note

AI SRE works best when integrated with your existing monitoring and collaboration tools. This enables real-time incident detection and seamless team coordination.

Go to AI SRE Integrations documentation for detailed integration guides.

Integrate tools​

Connect Slack​

To connect Slack to AI SRE:

  1. Navigate to Organization Settings in the Left Panel
  2. Head over to Third Party Integrations (AI SRE)
  3. By default you will see some connectors. Click on Connect
  4. Sign into SSO or whatever authentication method is required
  5. For Slack, select the required Workspace from your list of workspaces
  6. Click on Install Harness AI SRE

Connect monitoring tools​

For monitoring tool integrations (Datadog, New Relic, Grafana, and similar):

  1. Name: A descriptive name for the integration.
  2. Webhook URL: Copy the provided webhook URL to your monitoring tool.
  3. Authentication: Configure API keys or tokens as required.

Connect additional communication tools​

Set up additional communication integrations:

  1. Microsoft Teams: Configure the Teams connector.
  2. Zoom: Set up meeting automation for incident bridges.

Connect ServiceNow (optional)​

For ServiceNow integration:

  1. Configure a ServiceNow connector with read access to the change_request table
  2. Once configured, ServiceNow change records automatically flow into the RCA Change Agent with no additional setup
  3. Go to RCA Change Agent to learn how ServiceNow changes appear as root cause theories
Integration best practice

Start with your primary monitoring tool and main communication channel. You can add more integrations later as needed. If your organization already uses a ServiceNow connector for pipeline approvals, change data automatically appears in RCA.

Next steps​