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Set Up Integration Management

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Harness AI SRE connects to the tools you already use across monitoring, CI/CD, ticketing, communication, and on-call. Each integration feeds AI SRE the signals it needs to detect, investigate, and resolve incidents, or lets AI SRE act on those tools during a response.

How AI SRE integrates with external tools​

AI SRE supports external technologies through four mechanisms. A single technology can use more than one.

  • Alert webhooks: Monitoring and observability tools POST alerts to an AI SRE webhook URL, which creates or updates incidents. Go to Set Up Alert Management to configure webhooks.
  • Change sources: CI/CD tools and source control send build, deploy, and pull request data to the Deploy Change Investigator for incident correlation. Go to Configure Sources of Change to configure change sources.
  • Runbook actions: Runbooks call out to communication, ticketing, and incident-management tools to automate response. Go to Set Up Runbook Management to configure runbook actions.
  • On-call sync: On-call tools synchronize their schedules and escalation policies into AI SRE. Go to Set Up On-Call Management to configure on-call sync.

Most connector-based integrations are configured under Project Settings or Organization Settings → Third Party Integrations (AI SRE). Webhook-based integrations use a webhook URL and require no connector.

Monitoring and observability​

Ingest alerts from monitoring and observability tools to create and enrich incidents.

  • Datadog: Ingest Datadog monitor alerts through a webhook.
  • New Relic: Ingest New Relic alert conditions through a webhook.
  • Splunk: Ingest Splunk alerts through a webhook.
  • Dynatrace: Ingest Dynatrace problem notifications through a webhook.
  • Grafana: Ingest Grafana alerts through a webhook.
  • Prometheus: Ingest Prometheus Alertmanager alerts through a webhook.
  • AWS CloudWatch: Ingest CloudWatch alarms through an SNS webhook.
  • Sentry: Ingest Sentry issue alerts through a webhook.
  • AlertSite: Ingest AlertSite monitoring alerts through a webhook.
  • BigPanda: Ingest BigPanda alerts through a webhook.
  • Lacework: Ingest Lacework security alerts through a webhook.
  • Harness SLO: Ingest Harness Service Reliability Management SLO alerts.

CI/CD and change sources​

Track builds, deployments, and code changes to correlate them with incidents.

  • GitHub: Ingest pull requests and send build and deploy webhooks.
  • GitLab: Send build and deploy webhooks from GitLab CI/CD.
  • Bitbucket: Ingest pull requests from Bitbucket Cloud.
  • Jenkins: Send build and deploy webhooks from Jenkins pipelines.
  • CircleCI: Send build and deploy webhooks from CircleCI workflows.
  • Travis CI: Send build and deploy webhooks from Travis CI.
  • Octopus Deploy: Send deployment webhooks from Octopus Deploy.
  • Terraform: Send Terraform apply events as deployment data.
  • Harness Code: Ingest pull requests automatically, with no connector required.
  • Harness Pipelines: Send build and deploy data, and trigger pipelines from runbooks.

Ticketing and ITSM​

Track change records and automate ticket actions during incidents.

  • Jira: Track Jira deployments and automate Jira ticket actions.
  • ServiceNow: Ingest ServiceNow change records and automate ticket actions.
  • Jira Service Management: Create Jira Service Management alerts from runbooks.
  • Confluence: Create and update Confluence pages from runbooks.

Communication​

Collaborate on incidents and send notifications through chat platforms.

  • Slack: Collaborate on incidents and run Slack commands.
  • Microsoft Teams: Collaborate on incidents and post messages.
  • Google Chat: Collaborate on incidents in Google Chat spaces.
  • Zoom: Create meetings and conference bridges from runbooks.

On-call and escalation​

Synchronize on-call schedules and page responders.

  • PagerDuty: Synchronize on-call schedules and create incidents.
  • OpsGenie: Synchronize on-call schedules and create alerts.
  • xMatters: Synchronize on-call schedules.

Custom integrations​

  • Custom webhooks: Ingest alerts from any tool that can send an HTTP POST, using a custom webhook template with CEL or Mustache field mapping.