PagerDuty Integration
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PagerDuty is an on-call and incident response platform. Harness AI SRE syncs PagerDuty on-call schedules, ingests PagerDuty alerts through a webhook, and runs PagerDuty actions from runbooks.
How AI SRE supports PagerDuty
- On-call schedule sync: AI SRE reads PagerDuty schedules and escalation policies to identify the current on-call responder for an incident.
- Alert webhook: PagerDuty POSTs alerts to an AI SRE webhook URL, and AI SRE maps the payload to create or update an incident.
- Runbook actions: AI SRE runs PagerDuty actions from runbooks, including create incident, add responder, and resolve incident.
Set up PagerDuty
- Go to the PagerDuty on-call integration to sync PagerDuty schedules with AI SRE.
- Go to the PagerDuty alert webhook guide to configure the webhook in PagerDuty and connect it to AI SRE.
- Go to the PagerDuty runbook actions to run PagerDuty actions from runbooks.
Related integrations
- Go to the OpsGenie integration to sync OpsGenie schedules and run incident actions.
- Go to the xMatters integration to sync xMatters on-call schedules.
- Go to the Integration Management overview to see all supported tools.