Jira Service Management Integration
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Jira Service Management (JSM) is Atlassian's IT service management tool for handling alerts, on-call, and incident response.
How AI SRE supports Jira Service Management
AI SRE supports Jira Service Management through runbook actions. A runbook action creates JSM alerts during a response so responders are notified through their existing JSM workflows.
- Runbook actions: Runbooks create JSM alerts during a response. This capability may be gated for your account; contact Harness support if it is not available.
Set up Jira Service Management
- Go to runbook integrations to configure JSM alert creation from runbooks. Detailed setup for the Jira Service Management runbook action is being published separately.
Related integrations
- Go to Jira Integration to track Jira deployments and automate ticket actions.
- Go to ServiceNow Integration to ingest change records and automate incident actions.
- Go to Integration Management to review all AI SRE integrations.