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Jira Service Management Integration

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Jira Service Management (JSM) is Atlassian's IT service management tool for handling alerts, on-call, and incident response.

How AI SRE supports Jira Service Management​

AI SRE supports Jira Service Management through runbook actions. A runbook action creates JSM alerts during a response so responders are notified through their existing JSM workflows.

  • Runbook actions: Runbooks create JSM alerts during a response. This capability may be gated for your account; contact Harness support if it is not available.

Set up Jira Service Management​

Use this resource to connect Jira Service Management to AI SRE:

  • Go to runbook integrations to configure JSM alert creation from runbooks. Detailed setup for the Jira Service Management runbook action is being published separately.

Explore other ticketing and ITSM integrations that work with AI SRE:

Next steps​