Overview

This section covers the administrative setup required to get your organization's on-call management running in Harness AI SRE.

Once configured, your team members will be able to receive pages, acknowledge incidents, and collaborate across web, mobile, and Slack.

Setup Sequence

Complete these tasks in order to stand up on-call for your organization:

Step	Task	Description
1	Integrate with the Service Directory	Connect Harness CD services and map them to teams
2	Create On-Call Schedules	Build rotation schedules with time zones, patterns, and overrides
3	Define Escalation Policies	Set up multi-level escalation chains with timeouts and retries
4	Configure Alert Rules	Route monitoring alerts to the correct on-call teams automatically
5	Manage Teams and Notifications	Define team structures, assign routing rules, and configure notification channels