Overview
This section covers the administrative setup required to get your organization's on-call management running in Harness AI SRE.
Once configured, your team members will be able to receive pages, acknowledge incidents, and collaborate across web, mobile, and Slack.
Setup Sequence
Complete these tasks in order to stand up on-call for your organization:
| Step | Task | Description |
|---|---|---|
| 1 | Integrate with the Service Directory | Connect Harness CD services and map them to teams |
| 2 | Configure On-Call Schedules | Build rotation schedules with time zones, patterns, and overrides |
| 3 | Configure Escalation Policies | Set up multi-level escalation chains with timeouts and retries |
| 4 | Configure Alert Rules | Route monitoring alerts to the correct on-call teams automatically |
| 5 | Configure Teams and Notifications | Define team structures, assign routing rules, and configure notification channels |
| 6 | Configure Service Paging Webhooks | Configure external monitoring tools, legacy systems, and custom applications to trigger on-call notifications by sending alerts directly to a service |