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What's Supported in Harness AI SRE

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This page outlines the supported platforms, integrations, and features available in Harness AI SRE.

For information about support in other Harness modules, visit the Harness Platform documentation.

Prerequisites​

To configure and use Harness AI SRE, ensure the following:

  • A Harness account with the AI SRE module enabled.
  • Administrator access to configure integrations, automations, and communication tools.
  • Service accounts with API access for third-party integrations (e.g., Jira, Slack, ServiceNow).

Incident Data Sources​

Harness AI SRE supports two primary ways to ingest incident-related data:

  1. Webhooks – Send alerts, tickets, and event data to AI SRE from external systems.
  2. Harness Connectors & Delegates – Direct integrations for bidirectional updates and automation.

Webhook-Based Integrations​

These integrations send incident alerts, monitoring signals, and notifications to AI SRE via webhooks.

Monitoring & Observability​

  • AlertManager
  • AlertSite
  • BigPanda
  • Datadog
  • Dynatrace
  • Grafana
  • Grafana Incident
  • New Relic
  • Opsgenie
  • Sentry
  • Splunk On-Call (VictorOps)
  • Stackdriver

CI/CD & DevOps Tools​

  • Bitbucket
  • GitHub
  • GitLab
  • Jenkins
  • Octopus Deploy
  • Travis CI

Incident Management & Ticketing​

  • Jira
  • PagerDuty
  • ServiceNow

Custom Webhook Sources​

  • Any tool capable of sending HTTP webhooks with JSON payloads can integrate with AI SRE.

Harness Connector / Delegate-Based Integrations​

These integrations use Harness Connectors or Delegates for direct API-based interactions.

Communication & Collaboration​

  • Slack – Create channels, invite users, manage user groups, execute runbooks via slug commands (/harness run <slug>)
  • Microsoft Teams – Create/select channels and teams
  • Google Chat – Link spaces to incidents, send messages via runbook actions
  • Zoom – Create meetings
  • Google Calendar – Create Google Meet events

ITSM & Ticketing​

  • Jira – Create and manage Jira issues
  • ServiceNow – Create, update, and select records

Monitoring & Observability​

  • Datadog – Fetch logs, retrieve graphs, and analyze dashboards

On-Call & Escalation Management​

  • Opsgenie – Acknowledge alerts, add responders to incidents
  • PagerDuty – Create incidents, add responders, manage on-call schedules
  • Service Paging Webhook – Trigger on-call notifications via HTTP POST or email from external monitoring tools

Documentation and Collaboration​

  • Confluence – Create, retrieve (as HTML), update, delete pages

Incident Status & Reporting​

  • Statuspage – Select components, update incidents

DevOps & CI/CD Automation​

  • GitHub – Create issues, comment on PRs, list commits
  • GitLab – Create issues, manage merge requests
  • Bitbucket – Sync repositories for incident tracking
  • Harness – Execute pipelines, select input sets and projects
  • Jenkins – Run jobs, select projects

AI & Machine Learning Capabilities​

Harness AI SRE leverages AI-driven incident response with:

  • AI-Powered Incident Summarization: Generates real-time summaries from incident discussions.
  • RCA Change Agent: Automatically analyzes deployments, pull requests, ServiceNow change records, and change events to identify root cause candidates with confidence scores.
  • ServiceNow Change Correlation: When a ServiceNow connector exists, change request records automatically appear as root cause theories in active incidents.
  • AI-Native Post-Mortem Generation: Automatically generates structured post-incident reviews when incidents are closed, synthesizing incident metadata, timeline events, RCA theories, and notes into six standardized sections (Summary, Impact, Root Cause, Resolution, Insights, Lessons Learned).
  • Real-Time Action Item Detection: Automatically detects action items during active incidents from Slack conversations, meeting transcriptions, and incident notes, including assignee and due date information extracted from conversation context.
  • Investigator Agent Pipelines (Early Access): Extend the AI Investigator with custom investigation logic using pipeline stages to connect domain-specific data sources (internal wikis, observability tools, custom APIs) and enrich incident investigations with infrastructure-specific context.
note

Voice Transcription Analysis used in conjunction with Recall.ai

Stakeholder Communication​

  • Status Updates: Incident commanders can send structured status updates via email to stakeholders subscribed to impacted services. Recipients are resolved dynamically from service subscriber lists configured in the Service Directory.
  • Service Subscriptions: Individual users and Harness User Groups can subscribe to services to receive automated status update notifications during incidents affecting those services.
  • Email Delivery: Status updates are delivered via branded HTML emails from aisre-noreply@harness.io.

Feature Flags​

Some Harness AI SRE features are released behind feature flags for early adopters.

To enable feature flags in your Harness account, contact Harness Support.