Confluence Integration

Integrate Confluence with AI SRE runbooks to automate documentation and knowledge base updates during incident response.

Use Cases

• Create incident postmortem pages
• Update runbook documentation
• Add incident notes to knowledge base
• Track incident history in Confluence
• Generate incident reports

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Prerequisites

• Confluence account with page creation permissions
• Confluence API token
• Space permissions for the spaces you need to update

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Configure Confluence Integration

1. Go to Project Settings → Third-Party Integrations for AI SRE

   

2. Select the connector you want to use or create a new one

3. Provide your Confluence credentials:

   • Site URL: Your Confluence site URL (e.g., https://yoursite.atlassian.net/wiki)
   • Email: Your Atlassian account email
   • API Token: Generate from Atlassian account settings

4. Test the connection

5. Save the integration

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Available Actions

Post Content to Confluence

Create a new page or update an existing page in Confluence with specified content.

Required fields:

• Space Key: Confluence space identifier where the page will be created or updated
• Page Title: Title of the Confluence page
• Content: Page content in Confluence storage format (HTML)

Optional fields:

• Page ID: ID of existing page to update. If not provided, a new page will be created

Outputs:

• Page ID: ID of the created or updated page
• Page URL: URL to access the page
• Version: Version number of the page

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Using Confluence Actions in Runbooks

Confluence actions are configured through the runbook action form in the UI:

1. In your runbook, click New Step → Action

   

2. In the Select Action dialog, go to Communication category

3. Select Post Content to Confluence from the available actions

   

4. Fill in the form fields using the Data Picker to insert dynamic values like incident.severity, incident.title, etc.

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Available Mustache Variables

Use these variables to map AI SRE incident data to Confluence fields:

Variable	Description	Example Value
{{Activity.title}}	Incident title	API Gateway Outage
{{Activity.summary}}	Incident summary	Payment API returning 500 errors
{{Activity.severity}}	Incident severity	0, 1, 2, 3, 4
{{Activity.status}}	Incident status	Detected, Investigating, Resolved
{{Activity.service}}	Affected service name	payment-service
{{Activity.environment}}	Environment	production, staging
{{Activity.owner}}	Incident owner email	jane.doe@company.com
{{Activity.created_at}}	Incident creation timestamp	2026-05-06T20:30:00Z
{{Activity.resolved_at}}	Incident resolution timestamp	2026-05-06T21:15:00Z
{{Activity.url}}	Incident URL in AI SRE	https://app.harness.io/...
{{Activity.short_id}}	Human-readable ID	INC-123

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Example Runbook Actions

Create Incident Postmortem Page

Use case: Automatically create a Confluence page template for incident postmortem documentation.

Runbook configuration:

1. In the runbook editor, add a Post Content to Confluence action
2. Configure the form fields:
   • Space Key: INCIDENTS
   • Page Title: Postmortem - {{Activity.title}}
   • Content (using Confluence storage format HTML):

     <h1>Incident Postmortem: {{Activity.short_id}}</h1>
     
     <h2>Summary</h2>
     <p><strong>Title:</strong> {{Activity.title}}</p>
     <p><strong>Severity:</strong> SEV{{Activity.severity}}</p>
     <p><strong>Duration:</strong>
       {{Activity.created_at}} - {{Activity.resolved_at}}
     </p>
     <p><strong>Service:</strong> {{Activity.service}}</p>
     <p>
       <strong>Environment:</strong> {{Activity.environment}}
     </p>
     
     <h2>Timeline</h2>
     <p><em>To be filled during postmortem</em></p>
     
     <h2>Root Cause</h2>
     <p><em>To be determined</em></p>
     
     <h2>Action Items</h2>
     <p><em>List action items here</em></p>
     
     <h2>Links</h2>
     <p>
       <a href="{{Activity.url}}">Incident in AI SRE</a>
     </p>

   • Page ID: Leave blank to create a new page

Result: New Confluence page created in INCIDENTS space with title Postmortem - API Gateway Outage, containing incident details and postmortem template sections.

Update Existing Runbook Documentation

Use case: Update an existing runbook documentation page with recent incident information.

Runbook configuration:

1. In the runbook editor, add a Post Content to Confluence action
2. Configure the form fields:
   • Space Key: ENGINEERING
   • Page Title: Runbook Documentation
   • Content (append incident entry):

     <h2>Recent Incidents</h2>
     <ul>
       <li>
         {{Activity.short_id}} - {{Activity.title}} -
         SEV{{Activity.severity}} - {{Activity.created_at}}
       </li>
     </ul>

   • Page ID: Enter the Confluence page ID to update

Result: Existing Confluence page updated with the latest incident entry. Because a Page ID was provided, the existing page is updated rather than creating a new one.

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Confluence Wiki Markup Reference

Headers

h1. Heading 1
h2. Heading 2
h3. Heading 3

Lists

* Bullet point
# Numbered list

Links

[Link text|https://example.com]
[Link to page|Page Title]

Formatting

*bold*
_italic_
{{monospace}}
{code}code block{code}

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Security Best Practices

• Use API tokens instead of passwords
• Limit space access to only what's needed
• Rotate API tokens regularly
• Use read-only access when possible
• Audit integration usage regularly

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Next Steps

• Go to Configure Runbook Actions to add Confluence actions to runbooks.
• Go to Runbook Best Practices for automation patterns.