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Common Use Cases

Common Use Cases​

Dynamic Notification Routing​

Scenario: Route notifications to service-specific channels

Slack Action Configuration:

  • Channel (form field): #{{incident.service}}-incidents
  • Message: 
    🚨 New incident in {{incident.service}}
    Severity: {{incident.severity}}

If incident.service = payment-service, message goes to #payment-service-incidents

Service-Specific Runbooks​

Scenario: Trigger different remediation based on affected service

Implementation: Use trigger conditions

  • Trigger 1: incident.service equals payment-service → Run "Restart Payment Pods" runbook
  • Trigger 2: incident.service equals database → Run "Database Health Check" runbook

Custom Field Integration​

Scenario: Your incident type has a custom field affected_users (Number type)

Jira Ticket Description:

Impact: {{incident.affected_users}} users affected
Service: {{incident.service}}
Severity: {{incident.severity}}

Environment-Specific Actions​

Scenario: Different escalation for production vs. staging

Trigger Conditions:

  • Trigger 1: incident.environment equals production AND incident.severity in [SEV0, SEV1] → Page VP Engineering
  • Trigger 2: incident.environment in [staging, development] → Post to #dev-incidents

Next steps​

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