Active Incident Management
Once an incident is created — whether by you, a teammate, or automatically from a monitoring alert — the Incident Details page is your central workspace for driving it to resolution.
This section covers everything from acknowledging a page to closing out the incident.
Incident Lifecycle
| Phase | Task | Description |
|---|---|---|
| Respond | Acknowledge and triage an incident | Open the incident, review the summary, acknowledge, and assess impact |
| Investigate | Update incident details | Edit fields, change status, and add key events as the situation evolves |
| Investigate | Use the incident timeline | Post updates, coordinate with responders, and review automated activity |
| Remediate | Execute runbooks | Run automated and manual response procedures attached to the incident |
| Follow up | Create and track action items | Capture follow-up tasks, assign owners, and track completion |
| Close | Resolve and review an incident | Close the incident, review AI Scribe outputs, and contribute to post-incident learning |