Overview
Overview of the workflows for responding to, updating, and resolving active incidents in Harness AI SRE.
Acknowledge & Triage
Learn how to respond to an incident notification, review the incident summary, and acknowledge in Harness AI SRE.
Update Incident Details
Edit incident fields, change status, and add key events to keep the incident record current in Harness AI SRE.
Use the Incident Timeline
Post updates, coordinate with responders, and review automated activity in the Harness AI SRE incident timeline.
Execute Runbooks
Run automated and manual response procedures during an incident in Harness AI SRE.
Action Items
Capture follow-up tasks during and after incidents in Harness AI SRE, assign owners, and track completion.
Resolve & Review
Close out an incident in Harness AI SRE, review AI Scribe outputs, and contribute to post-incident learning.