Overview
Respond to, update, and resolve active incidents.
Acknowledge & Triage
Respond to an incident notification, review the incident summary, and acknowledge.
Update Incident Details
Edit incident fields, change status, and add key events to keep the incident record current.
Use the Incident Timeline
Post updates, coordinate with responders, and review automated activity.
Execute Runbooks
Run automated and manual response procedures during an incident.
Action Items
Capture follow-up tasks during and after incidents, assign owners, and track completion.
Resolve & Review
Close out an incident, review AI Scribe outputs, and contribute to post-incident learning.