Set Up On-Call Management | Harness Developer Hub

Overview

Administrator guide for setting up on-call management, including schedules, escalation policies, route alerts, and team configuration.

Connect Harness CD services to the AI SRE on-call system for automatic service-to-team mapping.

Build rotation patterns, overrides, and external schedule imports.

Ensure incidents always reach a responder with multi-level escalation.

Page the correct on-call team automatically when monitoring alerts fire.

Set up User Groups as teams, assign service ownership, and configure notifications.

Reach responders via SMS, push, voice, email, or Slack when primary channels fail.

Trigger on-call notifications from external tools via HTTP POST or email.

Sync schedules from PagerDuty, OpsGenie, and xMatters.