Ticketing and ITSM Integrations

Ingest change records as sources of change and create and update tickets from AI SRE runbooks during an incident. Jira and ServiceNow both ingest and automate; Jira Service Management and Confluence are automation-only.

Confluence

Create and update pages from runbooks.

Jira

Ingest deployments as a source of change and automate ticket actions from runbooks.

Jira Service Management

Create alerts from runbooks.

ServiceNow

Ingest change records as a source of change and automate ticket actions from runbooks.