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Zendesk Integration for Support Tickets

Feature availability

This feature is available in Self-Managed Enterprise Edition 0.32.x and later. Admin access is required for "SMP Key Management" functionality.

The Zendesk integration enables access to Harness support tickets from Self-Managed Platform without having to login separately from Harness SAAS.

This integration requires generating a unique key pair where the private key remains secure on the local system while the public key is shared with Harness Support for account mapping and integration activation.

Generate and register your SMP key