Contact Harness Support

Suggest a new feature or log a product bug

If you believe you have found a bug in Harness Feature Management & Experimentation, please create a Zendesk Support ticket. You can contact FME directly or on the Harness platform:

Contact Split (now Harness FME) support directly

You can create a Split Zendesk Support ticket.

To create a support ticket:

1. Send an email to [e-mail].

2. In the email message, provide steps to reproduce the issue. If applicable, include a URL to the feature flag, segment, or metric you're experiencing an issue with.

3. Attach any relevant screenshots or mini video clips.

The request will be routed to FME support engineers and create an internal Zendesk ticket, which is actively monitored by the Harness FME team.

Report issues / bug on the Harness platform

If you are already on the Harness platform, you can create a Harness Zendesk Support ticket.

To create a support ticket:

1. Click "Help" in the Harness left navigation

2. Click "Submit a ticket" in the dialog that appears

3. Enter a meaningful subject and click "Continue"

4. Select the priority level

5. Choose "Feature Management & Experimentation" from the module menu

6. Provide steps to reproduce the issue in the description field

7. Attach any relevant screenshots or mini video clips

8. Submit the ticket

This will create an internal Zendesk ticket, which is actively monitored.

What’s Next?

Harness FME Support team will communicate with you directly through the ticket to keep track of updates.