> For the complete documentation index, see [llms.txt](https://developer.harness.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.harness.io/harness-ai/use-harness-platform/connectors/ticketing-systems/connect-to-a-ticketing-system.md).

# Ticketing systems overview

Overview of the ticketing system connectors Harness supports and where to set up each one.

Harness ticketing system connectors integrate your issue-tracking tools with Harness. A connector provides the connection information and credentials Harness needs to create, update, and track issues from your pipelines, and to gate approvals on the status of those issues.

Use a ticketing system connector when you want a pipeline to open an issue for a deployment, update an existing issue with deployment status, or wait for an issue to reach a specific state before a stage proceeds.

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## Before you begin

* You can create a ticketing system connector at the Project, Organization, or Account scope.
* You need permission to create and edit connectors. For details, go to [Configure RBAC](/harness-ai/use-harness-platform/platform-access-control/configure-rbac.md).
* If Harness connects to your ticketing system through a Harness Delegate, install and register a delegate before you configure the connector. For details, go to [Delegate overview](/harness-ai/use-harness-platform/delegates/delegate/delegate-concepts/delegate-overview.md).

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## Ticketing system connectors

Harness supports the following ticketing system connectors.

* [Jira connector](/harness-ai/use-harness-platform/connectors/ticketing-systems/connect-to-jira.md): Connect Harness to Jira to create and update Jira issues, and to use Jira issues in Approval steps.
* [JSM connector](/harness-ai/use-harness-platform/connectors/ticketing-systems/connect-to-jsm.md): Connect Harness to Jira Service Management (JSM) to create and update JSM tickets, and to use JSM tickets in Approval steps.
* [ServiceNow connector](/harness-ai/use-harness-platform/connectors/ticketing-systems/connect-to-service-now.md): Connect Harness to ServiceNow to create and update ServiceNow tickets, and to use ServiceNow tickets in Approval steps.

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## How Harness uses ticketing system connectors

Pipelines use a ticketing system connector in two ways:

* **CD steps**: A Jira Create, Jira Update, JSM Create, JSM Update, ServiceNow Create, or ServiceNow Update step uses the connector to open or modify a ticket as part of a stage, so the ticket reflects what the pipeline is doing.
* **Approval steps**: A Jira Approval, JSM Approval, or ServiceNow Approval step uses the connector to poll an existing ticket and hold the stage until the ticket reaches an approved status, so a pipeline cannot proceed without sign-off tracked in your ticketing system.

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## Next steps

* [Create Jira issues in CD stages](https://developer.harness.io/docs/continuous-delivery/x-platform-cd-features/cd-steps/ticketing-systems/create-jira-issues-in-cd-stages/): Create Jira issues from a Continuous Delivery stage.
* [Adding Jira Approval Stages and Steps](/harness-ai/use-harness-platform/approvals/adding-jira-approval-stages.md): Use Jira issues to gate pipeline approvals.
* [ServiceNow Approval Stages and Steps](/harness-ai/use-harness-platform/approvals/service-now-approvals.md): Use ServiceNow tickets to gate pipeline approvals.

{% @harness-feedback/feedback module="harness-ai" pagePath="harness-ai/use-harness-platform/connectors/ticketing-systems/connect-to-a-ticketing-system" %}