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Creating a Change Request in ServiceNow

At Armory, we aim to provide customers with a secure method to request changes to their environments.  Authorized users can be added and managed by customers' self-designated ServiceNow Service Portal Customer Administrators. Users with access to the support portal can submit requests to make changes to their environment such as adding accounts, or adjusting configuration changes to their Armory-Managed Spinnaker environment by following the procedure below In order to ensure issues are resolved effectively, we ask that customers please do not mix requests and issue submissions, and to please open separate tickets for separate issues/changes.

Submitting a Change Request to Armory​

  • Head over to https://support.armory.io and click on the log in prompt in the upper right corner* In the Navigation Bar, select Change Request -> Create a Change RequestFill in the information about the changes that need to be implemented.  Please refer to the Priorities defined in our Armory Support explanation page which go into further details about prioritization

  • The account and your name should be be displayed* Impact: Advise Armory about how much impact the change will have to the customer's team Affected Environment:* Production, or non-production (Preprod/UAT/Dev, etc)* Subject: Please describe the change so that it can be referenced.  In the Description please also include the following information to help us complete changes as soon as possible:

  • A list of changes if there are multiples of the same type.  Please attempt to provide different change requests for different types of changes so that impact and changes can be tracked and referenced

  • Specifics on service in the environment the change is for

  • Details about the new changes and (if applicable) what the previous settings were to allow the team to confirm the change is correct.

  • The specific environment the changes should be applied to

  • Once changes are ready to submit, click on the have been completed, click on the save button