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ServiceNow Service Portal Customer Administrators

Customer Administrators are privileged customer users who have been granted additional access and management rights to the ServiceNow Portal. Customers should inform Support or the designated TAM about any changes that need to happen with regards to their assigned administrator. Because the administrator has additional privileges, please be aware of the following information when assigning administrators.  Add a User

  • Go to the ServiceNow service portal (https://support.armory.io)* Log in with your credentials* Click on Manage Accounts on the side menu → Click on Users List* Click on the "Create User" button. Fill in all information about the new user* Click on Submit user. The user will now be created, and the person can now log in or reset their password to access the support portal If for some reason a user cannot be created, please reach out to Armory Technical Support in Slack at @support-team.  If a mass list needs to be added, feel free to engage Armory Technical Support or the Technical Account Manager/Customer Success Manager assigned to your company.  Toggle Between Enable/Disable a User Disabled users cannot log in or reset their password.  Administrators can also enable disabled users, and it is recommended that they do so once an employee has left their company.  Armory is also available to assist in this process if needed.  Please reach out to Armory Technical Support in Slack at @support-team
  • Go to the ServiceNow service portal (https://support.armory.io)* Log in with your credentials* Click on Manage Accounts on the side menu → Click on Users List* Click on the user that you wish to disable* Select to Disable Login to disable a user, or Enable Login to enable a user* Click on "Save"     Changing Administrators To add additional administrators, please follow the following instructions. Armory is also available to assist in this process if needed.  Please reach out to Armory Technical Support in Slack at @support-team
  • Go to the ServiceNow service portal (https://support.armory.io/)* Log in with your credentials* Click on Manage Accounts on the side menu → Click on Grant Administrator Role * Select from the drop down from the users currently registered * Click on "submit"   If you wish to remove any administrators, please reach out to Armory Technical Support in Slack at @support-team