AI SRE
Explore planned AI SRE capabilities and enhancements.
Now
Q3 FY27 (Aug - Oct 2026)
Native Worker Agents Run AI agents as native runbook steps with their own reasoning and configuration, enabling agentic troubleshooting beyond scripted automation.
Chat Action Capture Capture actions taken through Harness AI Chat and convert them into reusable runbooks automatically.
Problem Tickets Extend AI-SRE beyond incidents into post-incident problem management, tracking root causes and long-term fixes.
Ad-Hoc Runbook Runs Run runbooks standalone outside of triggered incidents for flexible automation workflows.
Plug-and-Play Runbook Pipeline Connections Connect runbooks to pipelines with picker-based configuration instead of hand-mapped variable paths.
RBAC Object Audit Trail Track who changed what in AI-SRE for enterprise compliance and security audit requirements.
RBAC Severity Restriction Control which users can create incidents at specific severity levels for enterprise governance.
Later
Future quarters
Alert Watcher Framework Proactive alert monitoring that surfaces anomalies and patterns before they escalate into incidents.
Overview Dashboard Reimagined Customizable overview dashboard with widgets for incident metrics, MTTR trends, and team-specific health indicators.
xMatters Native Runbook Actions OOTB runbook actions to trigger incidents, alerts, and paging through xMatters for phased migration and international on-call coverage.
MS Teams App Native Microsoft Teams application for incident management and on-call workflows.
Terraform Support Terraform provider for managing AI-SRE resources as code for infrastructure-as-code workflows.
Released
What has been released recently
Real-Time AI Action Item Detection AI automatically detects and creates action items from Slack messages, meeting transcriptions, and incident notes during active incidents, assigning them to the right people.
AI-Native Post-Mortem Generation AI automatically generates structured post-incident reviews with root cause analysis, impact assessment, and lessons learned when incidents close.
ServiceNow Change Correlation in AI RCA AI Investigator automatically correlates ServiceNow change records to incidents for enhanced root cause analysis.
Investigator Extensibility via Agent Pipelines Run custom AI agents on your own delegate infrastructure as part of incident investigation workflows.
Ask AI SRE Conversational AI interface for querying incident data, investigation context, and on-call status using natural language.
Unified Data Platform Integration AI-SRE data integrated into Harness Knowledge Graph and available via MCP for cross-module analytics and insights.
Custom Dashboards for Incident Analytics Build custom dashboards using Harness Platform Dashboards with incident and alert data for tailored reporting and metrics.
On-Call Migration Wizard Self-service wizard for migrating on-call schedules and escalation policies from PagerDuty and Opsgenie.
Escalation Policy Rotation Targeting Escalation policies can target specific rotations within a schedule for more granular paging control.
Google Chat Bidirectional Sync Real-time timeline mirroring between AI-SRE and Google Chat spaces with native runbook actions for space creation.
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