> For the complete documentation index, see [llms.txt](https://developer.harness.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.harness.io/sast-and-sca/prezero/product-information/sla.md).

# Service level agreement (SLA)

* Support Channels (in order of priority): support portal, phone (for Silver/Gold level), Slack, and email
* Supplier shall be excused from the Service Levels for the issues within customer systems or third-party integrations
* All status updates will be provided via Qwiet's support portal

![](/files/aijrdH7zn5EStsN8vQJK)