> For the complete documentation index, see [llms.txt](https://developer.harness.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.harness.io/sast-and-sca/prezero/product-information/sla.md).

# Service level agreement (SLA)

* Support Channels (in order of priority): support portal, phone (for Silver/Gold level), Slack, and email
* Supplier shall be excused from the Service Levels for the issues within customer systems or third-party integrations
* All status updates will be provided via Qwiet's support portal

![](https://1323456121-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHJwuqV3Cg06KbulvSaUS%2Fuploads%2Fgit-blob-7ae9a1871351916db00b3026898e927f3a344cfd%2Fsla-sla-chart-54264119a8.png?alt=media)

{% @harness-feedback/feedback %}