> For the complete documentation index, see [llms.txt](https://developer.harness.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.harness.io/service-reliability-management/use-srm/srm-notifications/monitoredservice-notifications.md).

# Monitored service notifications

You can configure notifications for monitored services. Your team will receive alerts whenever there are modifications made to a service's code, configuration, behavior, deployment, or infrastructure. These notifications can help your team stay up to date and ensure that any problems are resolved promptly.

To set up notifications for a monitored service:

1. In your Harness project, navigate to **Service Reliability Management** > **Monitored Services**, and then select the monitored service to set up notification.
2. In the monitored service details page, go to the **Configuration** tab, and under **Notifications**, select **+New Notification Rule**.
3. In the New Notification wizard, do the following:

   1. Enter a name for the notification and select **Continue**.
   2. In the Conditions page, select a condition to trigger a notification. You can add multiple conditions. The table below describes various conditions that you can set:

   | Condition           | Settings                                                                                                                                                                                           |
   | ------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
   | **Change Impact**   | Choose a **Change Type**, such as deployment, infrastructure, or incident. A notification will be triggered when its **health score falls below** a certain value.                                 |
   | **Health Score**    | Set a threshold value for the overall health score and a duration. A notification will be sent when the overall health score remains below the threshold value for the specified duration of time. |
   | **Change Observed** | Choose a **Change Type**. A notification is sent whenever changes are detected for that change type.                                                                                               |
   | **Code Errors**     | Choose the desired **Events**, such as new, critical, or resurface events, and the **Event Type**, such as log errors. A notification will be triggered when an event of the selected type occurs. |

   3. Select **Next** to go the Notification Method page.
   4. Select a **Notification Method** such as Slack, Email, PagerDuty, or Microsoft Teams and complete the following settings:

   | Notification Method | Settings                                                                                                                                                |
   | ------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------- |
   | **Slack**           | Enter the **Slack Webhook URL** to which the notification should be sent.                                                                               |
   | **Email**           | Enter the email addresses to which the notifications should be sent.                                                                                    |
   | **PagerDuty**       | Enter the PagerDuty account or service key to the notifications should be sent.                                                                         |
   | **Microsoft Teams** | Enter the **Microsoft Teams Webhook URL(s)** to which the notifications should be sent. You add multiple Microsoft webhook URLs by selecting **+ Add**. |

   If you choose Slack, PagerDuty, or Microsoft Teams as your notification method, you can select a Harness user group that is part of a Harness project, organization, or an account. Notifications are sent to the Slack or Microsoft Teams channels that are associated with the selected user group.

   To create a new user group, click on **Select User Group(s)** and then **+ User Group**. In the New User Group dialog, enter name for the group, an optional **description** and **tags**, and then **Add Users**. Select **Save**. The new user group appears in the user groups list.

   5. Select **Test** to verify that the alert is functioning correctly.
   6. Select **Finish** to save the settings. You should now see the notification rule displayed in the **Notifications** section.
4. Enable the notification rule using toggle switch associated with it to start receiving alert notifications.

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