Contact Harness Support

Suggest a new feature or log a product bug

Report platform issues

If you find a bug in Harness AI DLC Insights, create a Zendesk Support ticket.

To create a support ticket:

1. Go to Harness Support.

2. Log in, then click Submit a Request.

3. Enter a meaningful subject

4. Provide steps to reproduce the issue in the description field

5. Select the priority level

6. Attach any relevant screenshots or mini video clips

7. Submit the ticket

Harness Support monitors the internal Zendesk ticket. The team communicates with you through the ticket.

Request a new feature

To submit a feature request, go to the Idea Portal.

To submit an idea:

1. Go to the Idea Portal directly or from the product.

2. Select the module as AI DLC Insights.

3. Search for an existing idea. If it exists, vote for it to increase its chances of being considered. You receive status and progress updates.

4. If the feature has not been suggested, complete the form with a title and short description. You receive status and progress updates after submission.

What happens next

The product management team triages submitted ideas, asks questions, and provides progress updates and an estimated completion time (ETA). Subscribers receive notifications when tickets they voted for or created change.