> For the complete documentation index, see [llms.txt](https://developer.harness.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.harness.io/software-engineering-insights/use-software-engineering-insights/setup-sei/configure-integrations/beta-integrations/servicenow/sei-servicenow-datasheet.md).

# ServiceNow Datasheet

SEI uses Rest APIs to connect to the ServiceNow platform. Using these API calls SEI, which ingests metadata for ServiceNow Change Requests, Incidents, and Custom Fields. This metadata is used to generate engineering metrics and insights.

#### ServiceNow change requests <a href="#servicenow-change-requests" id="servicenow-change-requests"></a>

| Metadata                                                                                                                                                                                                                                                                                                                                                                                                                                |
| --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <ul><li>SysId</li><li>Number</li><li>Short Description</li><li>Priority</li><li>Urgency</li><li>State</li><li>SysCreatedOn</li><li>SysUpdatedOn</li><li>ClosedAt</li><li>ParentId</li><li>AssignedTo</li><li>CreatedBy</li><li>ClosedBy</li><li>Scope</li><li>Impact</li><li>Type</li><li>StartDate</li><li>EndDate</li><li>CloseCode</li><li>BusinessService</li><li>BusinessServiceDepartment</li><li>RequestedByDepartment</li></ul> |

#### ServiceNow incidents <a href="#servicenow-incidents" id="servicenow-incidents"></a>

| Metadata                                                                                                                                                                                                                                                                                                                                                                                                             |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <ul><li>SysId</li><li>Number</li><li>Short Description</li><li>Priority</li><li>Urgency</li><li>State</li><li>Severity</li><li>SysCreatedOn</li><li>SysUpdatedOn</li><li>ResolvedAt</li><li>ParentId</li><li>AssignedTo</li><li>CreatedBy</li><li>ResolvedBy</li><li>Escalation</li><li>Impact</li><li>SlaDue</li><li>Category</li><li>CloseCode</li><li>BusinessService</li><li>BusinessServiceDepartment</li></ul> |

#### ServiceNow custom fields <a href="#servicenow-custom-fields" id="servicenow-custom-fields"></a>

The system ingests all the custom fields as created by the user from the ServiceNow platform.